- Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays
- Answers phones and handles calls in an efficient and friendly manner
- Fields calls appropriately for center associates
- Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
- Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
- Orders office supplies as needed
- Maintains supply of patient information sheets
- Pushes imaging via electronic interfaces
- Completes confirmation calls and provides preparation instructions to patient
- Faxes reports, billing information, and medical release forms as requested
- Verifies patient's insurance
- Pre-certifies all exams with patient's insurance company
- Obtains insurance authorization
- Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
- Handles release of information requests for patients, referring offices, other medical facilities, attorneys insurance companies following Company guidelines
- Arranges transportation, interpreters, and hotel accommodations for patients when appropriate
- Enters and submits patient exam orders
- Verifies orders match exam schedules
- Schedules referrals and ensures proper authorizations are obtained
- Schedules walk-in patients
- Processes requests for image orders and CDs from referring physicians and patients
- Maintains an up-to-date and accurate database on all current and potential referring physicians
- High school diploma or equivalent
- Working knowledge of Microsoft Office
- 1-2 years customer service experience
- Proficient with using computer systems and typing
- Previous medical office experience
- Medical terminology and office background
- Insurance knowledge
- Bilingual
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Front Office Associate - Bridgeton, United States - RAYUS Radiology
Description
Job SummaryRAYUS Radiology, formerly Center for Diagnostic Imaging and Insight Imaging, is looking for a Front Office Associateto join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, greeting and registering patients in a cheerful, professional, and sincere manner, and performing other duties as assigned.
This position is full-time working 40 hours per week; shifts are 9:30am - 6:00pm.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(55%) Registration
Requirements
Required: