Jobs
>
Buffalo

    patient relations specialist - Buffalo, NY , USA, United States - Pro Care LTC

    Pro Care LTC
    Pro Care LTC Buffalo, NY , USA, United States

    4 weeks ago

    Default job background
    Description

    Title:
    Patient Relations Specialist


    Reports To:
    Pharmacy Liaison Manager


    Location:
    Buffalo, NY

    Position Summary


    Clarest Health is experiencing rapid growth and is actively seeking a highly skilled and strategic Pharmacy Relations Specialist to join our dynamic team, specifically focusing on our Day of Discharge and CareFil Rx service.

    This pivotal role involves serving as the linchpin between our organization and patients who are navigating the complexities of post-acute care or require personalized medication management in their homes.

    As a Pharmacy Relations Specialist, you will spearhead the strategic direction and decision-making that underpin the success of our patient care programs.

    Your mission is to ensure that each patient receives the support, resources, and education needed to enhance their quality of life and, ultimately, their health outcomes.

    Essential Functions Primary Position Responsibilities

    As a Pharmacy Relations Specialist, your responsibilities will encompass the following:


    • Strategic Patient Engagement: Act as the central point of contact for referred patients, taking the lead on follow-up, addressing inquiries about pharmacy care, and delivering comprehensive education on our services.
    • Coordination of In-

    Home Medication Reviews:
    Independently manage and schedule in-home medication reviews, considering logistical factors and ensuring optimal patient experience.

    • Data-Driven Decision-Making: Analyze result data to identify risks, opportunities, and challenges in patient care. Your role includes researching and solving complex problems while providing data-driven solutions.
    • Program Development and Growth: Demonstrate a keen awareness of industry trends, self-motivation, and technical proficiency to actively contribute to the development and expansion of our programs. You will play a critical role in identifying and implementing process improvements.
    • Strategic Initiatives: Propose and execute strategic initiatives aimed at enhancing patient engagement and conversion rates. Your ability to make impactful decisions in this area will be instrumental in our program's success.
    • Patient Needs Assessment: Anticipate, understand, and assess the diverse needs of our patients, adapting your approach to provide tailored support and resources.
    • Consultative Selling: Engage in consultative selling by expertly asking relevant questions and matching patients with the most suitable products and services to meet their unique needs.
    • Effective Communication: Receive and respond to patient inquiries via telephone and email, making decisions on whether to address questions directly or facilitate transfer to other departments.
    • Compliance and

    Ethical Integrity:

    Uphold Clarest's Code of Conduct and Compliance policies, reporting any suspected violations of federal or state laws as necessary.


    • Adaptation and Flexibility: Respond to the unique circumstances and challenges that each patient may present, making independent decisions to tailor our services effectively.
    Required Skills (Education/Certification/Licenses/Years of Experience)

    To excel in this role, you should possess:

    • Preferred college-level education
    • 1+ years of customer service experience
    • Preferred pharmacy technician certification
    • Preferred experience in a retail pharmacy setting
    • Exceptional communication skills, with a focus on telephone communication
    • Strong problem-solving abilities and goal-oriented mindset
    • Proficiency with computers and productivity software
    • Self-driven with a high-performing, results-oriented, and entrepreneurial mindset

    Supervisory Responsibility:
    N/A


    Budget Responsibility:
    N/A

    Nature and Scope of Independent Decisions


    As a Pharmacy Relations Specialist at Clarest Health, your position is defined by a substantial degree of autonomy and responsibility.

    You will make critical independent decisions encompassing patient care, communication strategies, data analysis, program development, and adherence to compliance.

    Your judgment and ability to solve complex problems will be essential to ensuring the well-being of our patients and the continued success of our programs.


    Work Environment:
    This role is primarily office-based.

    Physical Demands:
    The position entails sitting for extended periods and the use of a computer.

    Position Type/Expected Hours:
    This is a full-time position, traditionally consisting of a 40-hour workweek. Specific shift times will be discussed during the interview process.

    Travel (if yes, percentage of travel time required): N/A

    Other unique responsibilities or conditions not previously addressed (drivers license, bilingual, etc.)

    Clarest is an Equal Opportunity Employer.

    Reasonable accommodations will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job.

    Please advise us if you require a reasonable accommodation.
  • Derrick Corp

    Employee Relations Specialist

    1 week ago

    Derrick Corp Buffalo, United States

    Job Description · Job DescriptionAt Derrick Corporation, we operate as a unified team that fosters employee development. We are excited to announce an opportunity for an Employee Relations Specialist. This role is crucial for cultivating and maintaining positive working relations ...

  • Derrick Corporation

    Employee Relations Specialist

    4 days ago

    Derrick Corporation Cheektowaga, United States

    At Derrick Corporation, we operate as a unified team that fosters employee development. We are excited to announce an opportunity for an Employee Relations Specialist. This role is crucial for cultivating and maintaining positive working relationships and ensuring a healthy work ...

  • Derrick Corp

    Employee Relations Specialist

    4 weeks ago

    Derrick Corp Buffalo, United States

    Job Description · Job DescriptionAre you eager to advance in your career while actively contributing to the empowerment of others? At Derrick Corporation, we function as one cohesive team committed to fostering the development of our employees. · We currently have an exciting op ...

  • Ford

    Specialist, Employee Relations

    2 days ago

    Ford Buffalo, United States

    Job Description · In this position... · We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves, and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. What will you make today? · At Ford M ...

  • Ford Motor Company

    Specialist, Employee Relations

    2 weeks ago

    Ford Motor Company Buffalo, United States

    In this position... · We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves, and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. What will you make today? · At Ford Motor Company, we b ...

  • Ford Motor Company

    Senior Specialist, Employee Relations

    1 week ago

    Ford Motor Company Buffalo, United States

    In this position ?The Senior Specialist, Employee Relations, working without any appreciable supervision, is responsible for the resolution of employee relations issues, such as conflicts, disputes, and disciplinary matters, with fairness and consis Specialist, Relations, Employe ...

  • Centene Corporation

    Provider Relations Specialist II

    3 hours ago

    Centene Corporation Buffalo, United States

    Serve as a liaison between providers, the health plan and Corporate to investigate and resolve provider claims. Conduct on-site provider orientations, including writing and updating orientation materials and assisting providers acclimated to plan web Relations, Specialist, Health ...

  • Clarest Health

    Patient Relations Specialist

    3 weeks ago

    Clarest Health Buffalo, United States

    Title: Patient Relations Specialist · Reports To: Pharmacy Liaison Manager · Location: Buffalo, NY · Position Summary · Clarest Health is experiencing rapid growth and is actively seeking a highly skilled and strategic Pharmacy Relations Specialist to join our dynamic team, spec ...

  • Ford Motor Company

    Specialist, Employee Relations

    2 weeks ago

    Ford Motor Company Buffalo, United States

    In this position We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves, and build a better world -- together. At Ford, were all a part of something bigger than ourselves. What will you make today? At Specialist, Relations, Employee, ...

  • Derrick Corp

    Employee Relations Specialist

    2 weeks ago

    Derrick Corp Buffalo, United States

    Job Description · Job DescriptionAt Derrick Corporation, we function as one cohesive team committed to fostering the development of our employees. We currently have an exciting opportunity available for an Employee Relations Specialist. This position is vital in cultivating posit ...

  • Valvoline

    Customer Relations Specialist

    3 hours ago

    Valvoline Tonawanda, United States

    Valvoline - JobID: [Auto Service Technician] As a Customer Relations Specialist at Valvoline, you'll: Deliver a positive first impression to each guest with a warm, friendly greeting; Adhere to all company policies and SuperPro 10 procedures; Perform basic vehicle maintenance che ...

  • Valvoline

    Customer Relations Specialist

    4 weeks ago

    Valvoline Depew, United States

    Valvoline - JobID: [Auto Service Technician] As a Customer Relations Specialist at Valvoline, you'll: Deliver a positive first impression to each guest with a warm, friendly greeting; Adhere to all company policies and SuperPro 10 procedures; Perform basic vehicle maintenance che ...

  • Rollins

    Customer Relations Specialist

    3 hours ago

    Rollins East Amherst, United States

    ** Customer Relations Specialist** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO021139 Showing 1 location **Job Details** · **Description** · **At Orkin, our purpose is to help protect the world where we live, work, and play.** · Our **Customer Se ...

  • Centene Corporation

    Provider Relations Specialist II

    3 hours ago

    Centene Corporation Getzville, United States

    You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, youll have access to competitive benefits including a fresh perspective on workplace flexi ...

  • Eclipse Innovations

    Team Coordinator

    1 week ago

    Eclipse Innovations Buffalo, United States

    Job ID 1650 / Full-time/Part-time: Full-time / Job Category: Warehouse / Picking / Fixed/Term: Fixed · "Logistics is people business" - this motto makes it clear that employees are the key factor for DACHSER's success. Together with around people, we pursue the mission of creati ...

  • Staffworks Group

    Digital Marketing Specialist

    1 week ago

    Staffworks Group Buffalo, United States

    What we're looking for · A Digital Marketing Manager with at least 4 years of experience in B2C digital marketing · High integrity, high competence, and high drive, as well as a willingness to adapt, take on challenges, learn, and grow · Digital Marketing Specialist develops, ma ...

  • Derrick Corporation

    Human Resources Specialist

    3 weeks ago

    Derrick Corporation Buffalo, United States

    Derrick Corporation is looking for a full-time onsite Human Resources Specialist to join our corporate headquarters in Buffalo, NY (near Galleria Mall). · As the Human Resource Specialist, you will play a crucial role in providing administrative and organizational support to the ...

  • HSBC

    Mortgage Specialist

    2 weeks ago

    HSBC Buffalo, United States Permanent - temps plein

    Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capi ...

  • Progressive Staffing LLC

    Accounts Payable Specialist

    2 weeks ago

    Progressive Staffing LLC Buffalo, United States

    ACCOUNTS PAYABLE SPECIALIST (Permanent) · Our client, a health services organization in WNY, is looking to hire an Accounts Payable Specialist to join their growing team. · Responsibilities: · Perform daily Accounts Payable functions from start to finish to ensure accurate inform ...

  • Haley Marketing Group - Sales Demo

    PPC Specialist

    2 weeks ago

    Haley Marketing Group - Sales Demo Buffalo, United States Full time

    We're a growing agency and would love to bring on a skilled PPC Specialist to help oversee SEM projects for our clients. · As a PPC Specialist, you'll work directly with our PPC Team to assist clients on the implementation of PPC campaigns focused on our SMART marketing methodol ...