Spc Compliance Specialist - Culver City, United States - Didi Hirsch Mental Health Services

Didi Hirsch Mental Health Services

Verified Company

Culver City, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

SPC Compliance Specialist - Bilingual (Sepulveda Health and Innovation)**:
This position is remote, and you have the option to elect into a 9/80 flex work schedule. The pay range for this position is between $ $33.24 per hour.

_ About Didi Hirsch_

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation's first Suicide Prevention Center.

We are a nonprofit organization providing care to nearly 200,000 people annually across our programs.

Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable.

_ Summary_:

This position is responsible for the development and maintenance of a regular audit process for Vibrant lines at Didi Hirsch Suicide Prevention Center.

_Primary Duties_

Oversight of quality, based on Vibrant key performance metrics.
Develops and implements an audit process ensuring compliance across various functions, including call center protocol.
For new and existing counselors, will audit calls in live time to ensure clinical best practices in safety assessment and planning as well as documentation standards are met.
For new and existing counselors, will audit chats and texts to ensure clinical best practices in safety assessment and planning as well as documentation standards are met.
Identifies gaps and areas of growth in operational and clinical performance.
Collaborates with SPC crisis line management team to examine Vibrant performance metrics.
Collaborate with SPC crisis line management team and QI team in early identification of problems, and identifying counselors who need one on one intervention based on audit outcomes.
Monitors fidelity to Lifeline policies and procedures.
Works collaboratively with members of QI team to implement any corrective action plans that Didi Hirsch call center is provided as needed.

_ Position Requirements_

Bachelor's degree at minimum
Must be able to perform all job duties in English and Spanish
Experience with crisis line work highly desirable.
2 years of experience in Quality Improvement
Excellent interpersonal skills; ability to tailor communication and training to individual needs; ability to engage large audiences.
Preferred working knowledge of computer and software expertise, including Business Intelligence programs, Excel, and Word.
Savvy with data interpretation, utilization and reporting
Advanced written and oral communication skills.
Knowledge of agency QI goals
Strong customerservice skills and aptitude for building solid relationships with stakeholders.
Strong analytical and problemsolving abilities.
Demonstrated ability to work cooperatively as a team member and communicate technical information and concepts to line staff.
Demonstrated ability to work with various departments, learning their individual job flow and program processes.

_Our Vision_:

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

_Our Mission_:

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

_Core Values_:

Diversity & Inclusion:
We value diversity of background, experience, and ideas, committing to a workforce representative of the communities we serve. We celebrate differences and prioritize creating a sense of belonging.

Equity:

We are dedicated to maintaining equitable practices in our healthcare delivery and workplace culture, and we work to dismantle disparities and discrimination within both systems of care and society.

Well Being:

We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.

Advocacy:

We advocate across all levels of government and use our voice to reduce barriers to care, including stigma, systemic racism, and parity across payers, with the goal of access to high quality, integrated healthcare for all.

Community Engagement:

We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unl