- Experience in cloud base computing, including bolt on applications.
- Web Development.
- CRM technologies.
- Programming experience including but not limited to R, SQL, Apex, Java, Python, HTML, CSS.
- Technical document writing.
- Troubleshoot errors.
- Project management.
- Survey-based tools.
- Reporting tools.
- Access and security provisioning.
- Utilize computer technology for all applications in a manner which meets performance expectations.
- Communicate with clients which may not be technically inclined.
- Organize and consistently focus on a large amount of detail and come to appropriate conclusions.
- Manage multiple priorities and adapt to change.
- Coordinate team and client activities and concerns.
- Understanding data security models for services and resource access methodology.
- How did you hear about this vacant position? (UGA Jobs -UGA's Job Board, LinkedIn, , Inside HigherEdJobs, UGA Staff Listserv, Terry College Listserv, a current UGA Employee, other - please provide resource) (Open Ended Question)
- Cover Letter
- Resume/CV
- List of References with Contact Information
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Application Support Analyst - Athens, United States - University of Georgia
Description
Posting DetailsPosting Details
Posting Number S12067P
Working Title Application Support Analyst
Department Terry-Information Technology
About the University of Georgia
Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.
About the College/Unit/Department
College/Unit/Department website
Posting Type External
Retirement Plan TRS
Employment Type Employee
Benefits Eligibility Benefits Eligible
Full/Part time Full Time
Work Schedule
Additional Schedule Information
Monday through Friday 8:00 am - 5:00 pm
Advertised Salary $50,000-$58,000 + Commensurate with Experience
Posting Date 05/09/2024
Open until filled Yes
Closing Date
Proposed Starting Date 07/01/2024
Special Instructions to Applicants
Location of Vacancy Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ).
Position Information
Classification Title IT Application Support Paraprofessional/Professional
FLSA Non-Exempt
FTE 1.00
Minimum Qualifications
Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.
Preferred Qualifications
Position Summary
This position is responsible for supporting applications and data usage within the college and delivering solutions developed by the OIT Applications Team to the academic staff units of the college. This position will be involved in collaborating with end-users and identifying technologies to meet needs for new and existing product functionality, participating in developing system functional design, and assisting in producing user documentation and guides associated with supported applications.
Knowledge, Skills, Abilities and/or Competencies
Working in a normal office environment.
Is driving a responsibility of this position? No
Is this a Position of Trust? Yes
Does this position have operation, access, or control of financial resources? No
Does this position require a P-Card? No
Is having a P-Card an essential function of this position? No
Does this position have direct interaction or care of children under the age of 18 or direct patient care? No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities
Duties/Responsibilities
Provide user support and problem resolutions for business process applications
• Create and maintain documentation for existing application solutions and business processes.
• Identify common usage questions and create training materials to meet the needs of both end users and support staff.
• Provide or identify resources for appropriate End-User training on the use of supported applications.
Percentage of time 50 Duties/Responsibilities
Business Process Support
• Develop a broad understanding of the college's business processes in order to independently gather client needs, perform business process analysis and then represent end-user groups throughout the design and implementation process.
• Gather customer needs and metrics for developing BPMN documentation.
• Maintain critical processes involving college and program admissions.
Percentage of time 40 Duties/Responsibilities
Continuous Service Improvement
• Ongoing learning, teaching and mentoring.
• Prototyping and upgrading solutions to new platforms/versions.
• Ensure all software and applications meet the requirements of requested solutions.
• Stay on latest trends of applications and software team uses.
Percentage of time 10
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name Gary Pitman
Recruitment Contact Email
Recruitment Contact Phone
Posting Specific Questions
Required fields are indicated with an asterisk (*).
