IT Services Professional, Global Provisioning - Chicago, United States - McKinsey & Company

McKinsey & Company

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Who You'll Work With:

As the IT Service Professional, you will work in our Chicago Tech hub and collaborate closely with Service Coordinators and the Advanced Workstation Support Team. This collaboration aims to ensure customer satisfaction and continuously seek improvement opportunities for efficient and best practices.

What You'll Do:

You will be responsible for various tasks related to IT equipment setup, configuration, restore, and shipment. This role also involves managing warehousing and materials, including inventory monitoring, optimization, and replenishment.
Responsibilities:
Setup, configure, restore, and ship IT equipment
Manage warehousing and materials, including inventory monitoring and optimization
Refill inventories as needed
Configure equipment (laptops, desktops, tablets, mobile devices) using standard procedures
Coordinate repairs and maintenance with external service providers
Perform purchasing activities, including obtaining offers, submitting orders, reviewing order confirmations, and tracking delivery deadlines
Maintain inventory management systems
Optimize existing sourcing and service processes
Update asset, warehouse, and ticket management systems
Package, label, and ship IT equipment

Qualifications:

Bachelor's degree in computer science or equivalent
1+ years of experience in configuring IT equipment, including laptops, desktops, tablets, mobile devices, etc.
Solid practical experience in purchasing and logistics
Strong technical IT skills, particularly in PC configuration
Excellent communication skills
Clear service orientation and careful approach to work
Sound judgment to assess situations correctly and prioritize tasks appropriately, even under pressure
Ability to work well in a team while being independent and selfmotivated
Quick adaptability and flexibility in new situations
Process orientation
Customer service focus
Collaborative and proactive work style
Selfmotivated with the ability to work independently