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    Integration Specialist - Tulsa, United States - ePayPolicy

    ePayPolicy
    ePayPolicy Tulsa, United States

    3 weeks ago

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    Description
    ePayPolicyIntegration SpecialistAustin ,TexasApply NowePayPolicy offers easier payment tools, built for insurance.

    ePayPolicy's products bring insurance payments up to speed for agencies, carriers, MGAs, and PFCs, with secure online payment pages, automated check processing, and payables reconciliation.

    6,500+ insurance companies trust ePayPolicy and our expert, live support team to handle their payments every day.
    Were based in Austin, TX, and have clients in all 50 US states and Canada.

    Founded in 2014, we have the support and backing of Serent Capital, one of the top private equity firms in the US that invests in high-growth software and services firms and manages over $2B in committed capital.

    Job DescriptionWere looking for an Integration Specialist who is obsessed with delivering world-class service to join our vibrant company thats growing fast.

    This role will be a key-player on our support staff and tasked with responding to customer inquiries lightning fast while being available at a moments notice when customers call for help.


    Responsibilities and Duties:


    Coordinates integration workflow for Welcome/Onboarding Steps and Implementation TeamLearn the platform, eventually becoming a SME for all new integration product configurationsFollow up on all emails and phone calls from customers regarding new or current integrationsSetting up new integrations for all ePayPolicy clients as well as answering questions and guiding clients developers on using ePayPolicys APIs to create custom integrationsInforming and educating other departments (Account Management, Sales, and Implementation Teams) about ePayPolicys integration optionsTroubleshooting and resolving integration issues, including but not limited to, reading code for the integration, testing integration credentials to ensure that they are viable, making test API calls to a management system, and meeting with clients and partners to troubleshootCreating and reforming processes related to the set-up and troubleshooting of integrationsUpdating documentation based on feature changes, new functionality, and issue discoveryWork closely with cross-functional partners (Dev & Product teams) to set up integrations and troubleshoot issues that cannot be handled by the Integrations team aloneDetailed problem-solving to identify complexities and advance ownership of processes and resolving issuesYou may be a good fit if:You have at least 2+ years of Customer Support experience at a SaaS company.

    Experience in the insurance payments industry and or payments is a plusYou have outstanding time management and organization skillsYou're reliable, flexible, resourceful, and thrive while working autonomouslyYou're able to think on your feet and solve problemsYou can prioritize tasks and incoming requests accordinglyYou're very comfortable working in a fast-paced environmentYou're able to pick up new concepts quickly and teach othersYou're experienced working in a team environment and juggling multiple projectsExcellent communication skills both written and verbal requiredExperience in coordinating groups with multiple calendars and schedulesExperience with APIs, JSON, XML, SQL and custom integrationsExperience in Google Suite, Google Docs, and Salesforce requiredFamiliarity using applications like Postman, Swagger UI, and GitHub a plusWhy ePayPolicyComprehensive benefits package with employer-paid basic life and disability premiums401KUnlimited PTOCompany-sponsored quarterly ePayItForward initiativesSupportive and inclusive company culture with a focus on work/life balance and overall wellnessFully-stocked kitchen; safety protocols in place for those that choose to work onsiteFree lunch stipend for those working onsiteOpen communication (We wont box you in If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, lets talk about it. We value everyones ideas and opinions.)Huge opportunity for growthePayPolicy Hiring PracticeWe value diversity at ePayPolicy.

    The company will hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law.

    We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team.

    #J-18808-Ljbffr
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