- Promotes outstanding customer experience by understanding customer needs and investigating and resolving problems involving customer complaints or dissatisfaction.
- Maintains awareness of multifaceted customer needs based on geographic location of store as well as awareness of market pricing and merchandise.
- Confers with the Store Manager regarding irregular situations or matters requiring senior level approval.
- Ensures appearance of store showroom.
- Prepares reports relative to store operations, completes personnel paperwork and forwards to HR.
- Interviews and selects qualified applicants, provides direction to subordinate staff, trains and motivates staff to ensure sales goals are met
- Promotes safe work environment through enforcement of Company safety standards.
- Enforces corporate Human Resources, Loss Prevention, Security, and Accounting policies.
- Must develop a fundamental understanding of all other store job functions including proficiency in EEM/DOM.
- Performs other duties as assigned by manager.
- Minimum of 2 years of prior retail management experience.
- Prior retail Store Manager experience is preferred.
- Interior design education or related home furnishings experience a plus.
- High school graduate, College preferred.
- Computer literate.
- Motivated individual who enjoys working with people and providing outstanding customer service.
- Phenomenal training facilitation and communication skills.
- Must be reliable and be able to work a flexible retail schedule including evenings and weekends.
- Regular job attendance is required in accordance with a regular schedule established for the position by the supervisor.
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