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Technology Support Analyst
2 weeks ago
ArentFox Schiff Boston, United StatesAt ArentFox Schiff, we know that diverse backgrounds produce different perspectives, richer thinking, and more creative solutions to the challenges our clients face. We hope you share that vision. Join us and take on the challenge of doing meaningful work while helping us build a ...
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Support Analyst II
4 days ago
Berklee College of Music Boston, United StatesJob Description:Under supervision of the Service Desk Manager, the Technology Support Analyst II works closely with and acts as an escalation point for Support Analyst I staff and Service Desk student employees. The Technology Support Analyst is primarily responsible for tier 1 t ...
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Desktop Support Analyst
1 week ago
Franklin Fitch Boston, United StatesDesktop Analyst | Boston, MA | $60,000-$75,000 · Do you want to develop your skills? · Are you wanting a role that fosters growth and stability? · The Role: · You will be providing support to end users on-site, and you will also provide support for hardware and software. You will ...
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Desktop Support Analyst
2 weeks ago
Franklin Fitch Boston, United StatesDesktop Analyst | Boston, MA | $70,000-$85,000 · Do you want to develop your skills? · Are you wanting a role that fosters growth and stability? · The Role: · You will be providing support to end users on-site, and you will also provide support for hardware and software. You will ...
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Desktop Support Analyst
2 weeks ago
Planet Technology USA Boston, United StatesNO 3RD PARTY RECRUITERS AND LOCAL CANDIDATES ONLY · Desktop Analyst · Hands-on, in-person support assisting with troubleshooting must be able to work independently · Will be supporting 650 users they do operate on a hybrid model, so there will be employees in the office at any ...
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Support Analyst II
4 weeks ago
Berklee College of Music Boston, United StatesJob Description: · Under supervision of the Service Desk Manager, the Technology Support Analyst II works closely with and acts as an escalation point for Support Analyst I staff and Service Desk student employees. The Technology Support Analyst is primarily responsible for tier ...
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Technical Support Analyst
2 weeks ago
Oracle Boston, United StatesJob Description · Technical Support Analyst - Cloud Payments to work out of our Columbia, MD OR Orlando, FL office: We are seeking a highly skilled and motivated Technical Support analyst to join our Payment Operations team who provides operational support for the Oracle Payment ...
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Application Support Analyst
5 days ago
Saxon Global Boston, United StatesApex Systems is a world class services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions. · Apex has an opportunity for an Infra Application Support Analyst to join our team in a fast-paced Financial Servic ...
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Application Support Analyst
6 days ago
Saxon Global Boston, United StatesApex Systems is a world class services business that incorporates industry insights and experience to deliver solutions that fulfill our clients' digital visions.Apex has an opportunity for an Infra Application Support Analyst to join our team in a fast-paced Financial Services i ...
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Application Support Analyst
2 weeks ago
Whitridge Associates Boston, United StatesWe are currently seeking an IT Support Technician to join our team at our Boston area office. This position offers the opportunity to work closely with a talented team while providing top-notch IT support to our clients. The ideal candidate will have experience with Active Direct ...
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Platform Support Analyst
1 week ago
Zappi Boston, United StatesWe have a world class agile market research platform. We help brands rewire their traditional ad & innovation development processes with insights early, often & connected to create a learning loop. The result? They get smarter over time. Insights teams have more impact. Brands la ...
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Proposals Support Analyst
1 week ago
Follett Learning Boston, United StatesPosition Summary: · Responsible for the timely, accurate and successful execution of sales proposals for all FSS product and service offerings. Follows instructions of proposal request. Will seek out guidance to determine feasibility. Ensures that sales proposals are completed in ...
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User Support Analyst
1 week ago
Blank Rome Government Relations LLC Boston, United StatesMultiple Offices - Corporate Securities Associate · Blank Rome LLP has an opening for a Corporate Securities Associate with at least 3 years of experience. Candidates can be based out of any of our offices. This position is focused on securities matters. The ideal candidate will ...
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Technical Product Support Analyst
2 weeks ago
The Cypress Group Boston, United StatesAs a Technical Product Support Analyst, provide platinum-level production support by · obtaining continuous education on their products and industry, and managing · incidents to resolution for their diverse and prestigious production clients. As a · member of the Client Services ...
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Mac support analyst- hybrid
3 weeks ago
Yoh, A Day & Zimmermann Company Boston, United StatesNOTICE- Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. · Local candidates only. Hybrid in Boston · A Ma ...
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Financial Analyst, Client Support
3 weeks ago
Goodwin Procter Boston Boston, United StatesFinancial Analyst, Client Support page is loaded · Financial Analyst, Client Support · Apply · locations · Boston · time type · Full time · posted on · Posted 4 Days Ago · job requisition id · R02602 · Make an impact at Goodwin , where we partner with our clients to pr ...
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Mac support analyst- hybrid
2 weeks ago
Yoh, A Day & Zimmermann Company Boston, United StatesNOTICE- Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. · Local candidates only. Hybrid in Boston · A Ma ...
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Application/ERP Support Analyst
1 week ago
TeknoBit Solutions Inc. Boston, United StatesOracle ERP Technical & Functional Support Analyst (Financial modules) · The Oracle ERP Technical & Functional Support provides production support, techno-functional expertise, and contributes to improvements and enhancements for mission-critical, enterprise-wide information syste ...
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Financial Analyst, Client Support
3 weeks ago
Goodwin Procter Boston, United StatesMake an impact at Goodwin, where we partner with our clients to practice law with integrity, ingenuity, agility and ambition. We are in the business of building authentic, long-term relationships with our clients, who are some of the world's most successful and innovative investo ...
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Financial Analyst, Client Support
1 week ago
Goodwin Procter LLP Boston, United StatesMake an impact at Goodwin, where we partner with our clients to practice law with integrity, ingenuity, agility and ambition. We are in the business of building authentic, long-term relationships with our clients, who are some of the world's most successful and innovative investo ...
Technical Support Analyst - Boston, United States - Bullhorn
Description
Job #268375:
Customer Service
Job Code:
#268375
Title:
Technical Support Analyst
Job Type:
Job Posting
Job Location:
Boston Massachusetts
Job Description:
Position Overview:
In the Technical Support Analyst role, you will be the initial point of contact for our clients in resolving technical and application related inquiries regarding Bullhorn's software product.
In assessing and resolving end-user questions you will work to ensure that our core team of Analysts and Engineers continues to deliver world-class technical and application support to Bullhorn's dynamic and growing customer base.
Responsibilities:
Help resolve software and technical questions for the customer efficiently and effectivelyGather the required information necessary in order to best handle customer software and technical inquiriesManage customer expectations regarding estimated response times for issue resolution Extensively research and document customer technical issuesCollaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriatePartner with Technical Support team members on various strategic projects when needed Required Qualities/Skills: Bachelor's degree from an accredited University or CollegeMust have 1+ year work experience in delivering software supportMust have passion for being part of a hard working, winning teamMust have ability to multi-task in a fast paced environmentMust have excellent ability to learn and articulate software-related and technical conceptsMust have strong active listening skillsMust have excellent Customer Service skillsMust have strong attention to detail when communicating with customers (verbal & written)Must have ability to empathize with customers and convey confidenceMust have basic understanding of Internet connectivity and networkingMust have familiarity with Microsoft Word, Excel and OutlookMust have a basic understanding of email technology (SMTP, iMail, etc.)
