Bilingual Customer Solutions Representative - Lancaster, United States - The Restaurant Store

The Restaurant Store

Verified Company

Lancaster, United States

3 days ago

Posted by:

Mark Lane

beBee recruiter

Description

As a Bilingual
Customer Service Representative, you will:

Provide friendly, efficient and accurate solutions for customers with the goal of customer loyalty and increased business sales
Listen to and analyze customers' issues, investigate problems, and provide strategic solutions in both English and Spanish
Ensure that customers always have the most complete and uptodate information about the status of their orders
Communicate product or service issues as they arise within the Customer Solutions department, as well as, with any additional, relevant departments
Foster a teamoriented environment by maintaining a positive, professional attitude in all correspondence both within and outside the company
Be willing to remain flexible and adapt to change as we continue to grow as a company
Take initiative and use strategic thinking to ensure that The Restaurant Store is the leader in the online foodservice industry
Learn about the foodservice industry and the products that we sell
Guide customers through the website, while providing online shopping assistance and product help
Show passion for helping people sustain and grow their restaurant business
Demonstrate the ability to learn and problem solve while handling multiple priorities
Can work well independently or as part of a cohesive team
Have a strong work ethic
Provide excellent communication
College degree preferred or relevant experience
Bring ambition to excel at one of PA's fastest growing companies
Ability to work a hybrid schedule with at minimum two office days per week at our corporate campus.

Why work for The Restaurant Store?

We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, and a 401k with company match.

Employees also enjoy regular foodservice industry training from top manufacturers and product experts.

Our Pennsylvania headquarters also feature an on-site fitness center.