IT Technician - Los Angeles, United States - Cascade Technology Services, LLC
2 weeks ago
Description
IT Help Desk Technician at High-Growth IT Startup
Cascade is a rapidly growing MSP (managed service provider), offering tech services in the Bay Area, Los Angeles, and beyond.
About the role:
We are looking for someone with:
- Exceptional customer service skills, including a clear communication style, very high reliability, and full ownership of all issues to complete resolution.
- Demonstrable experience supporting Mac OS workstations. (PC experience is a plus)
- A passion for developing hard and soft skills and career advancement.
- Ownership and leadership character traits.
- Ticketing system organization and upkeep experience.
- The ability to be receptive and actionoriented in response to constructive feedback.
- A calm and focused demeanor in highpressure situations.
- Strong professional and technical communication skills (both written and verbal).
- At least 5 years of help desk experience.
- At least moderate networking knowledge (DHCP, DNS, VPN, teleworker connectivity issues).
- Experience with Jamf Pro or other MDM platforms.
- Basic understanding of bash and/or Powershell scripting is a plus.
Some responsibilities include:
- Working directly with our clients to tackle highlevel technical problems.
- Working on challenging technical projects.
- Participating in an oncall rotation.
- Creating and maintaining technical documentation.
- Maintaining internal infrastructure. (Atlassian, SAML/SS, VPNs, Linux System Administration, SSL Certificates, etc.)
Compensation, benefits, and perks:
- Abovemarket base salary for excellent technical and communication skills.
- 95% coverage for medical/dental/vision premiums and more.
- 401k with employer match.
- $150 monthly meal stipend.
- $100 healthy living expense program.
- Generous reimbursement and bonuses for learning and training, including technical certifications.
- Flexible working hours.
- Generous PTO, sick and family leave policies.
At Cascade, we have committed ourselves to being a diverse and inclusive workplace, ensuring our employees are comfortable bringing their authentic selves to work every day.
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