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Membership Development Officer - Lynchburg, United States - Longwood University
Description
You are viewing a preview of this job.Log in or register to view more details about this job.*ONLY HIRING IN DC, MARYLAND AND VIRGINIA**WORK FROM HOME CAPABILITIES AVAILABLE*We are Lafayette Federal Credit Union, recognized in the S&P Global Market Intelligence Report as one of the Top 100 performing credit unions in 2021 for the second year in a row, securing the #12 spot out of over 1,700 qualified credit unions nationwide.
Our organization is growing and were seeking top-notch individuals to provide support to our members. Our goal is to become the premier financial partner for every one of our members. Our member support team is a critical component in achieving that success.We are currently seeking a Membership Development Officer (MDO) to join our winning team. Summarily, the MDO will be responsible for providing support to the entire Business Development Team (BD) and Branches, including but not limited to:Prospecting new individual accountsProspecting new business accountsIdentifying specific needs of members and aligning solutions with LFCUs offeringsAcquiring new forms of eligibility by bringing in new Select Employee Groups (SEGS)
Promoting and selling LFCUs loan, deposit and savings productsAssisting in the BD's efforts to increase product utilization of new and existing membersWorking with assigned branches to meet sales targets by promoting cross-sell of existing products and prospecting for new opportunities around branch locationsActively participate and be the face of the credit union for all business development events, such as community events, networking events, and other credit union sponsored eventsMore specifically, the MDO will:
Bring in new business to the credit union based on overall goals, which can include, but is not limited to new membership (accounts), direct deposit, checking accounts, loans, cross-selling all LFCUs products and/or services, acquiring new forms of eligibility by bringing in new Select Employee Groups (SEGs), increasing membership utilization (cross-sell), and increasing the loan portfolio to ensure the credit union meets its goals within the guidelines set.
Organize and conduct membership retention programs among existing SEGs, community charters, and existing membership.Maintain continual contact and build strong relationships with SEG representatives and community charter groups through periodic contact channels (phone calls, letters/e-mail and personal visits).
Ensure SEG representatives are supplied with credit union brochures, forms, and other related materials.Actively prospect for new business accounts and services, including business checking, remote deposit, ach services, payroll services, business lines of credit and loans, and other business products offered by the credit union.
Develop, monitor, and adapt new techniques to achieve membership growth, product penetration, and profitability goals in accordance with the credit unions business plan and strategic initiatives.
Continuously participate in periodic outreach programs to maintain Lafayette Federals visibility with existing members and promote utilization of the credit unions products and services.
Maintain a strong community presence and build brand awareness through on-site business events, networking, and other business outreach activities.Remain abreast of banking industry member service best practices for developing SEGs.
Develop promotional strategies to increase utilization of credit union products and services among existing members; work with the Marketing Department to develop promotional materials for distribution to members and employee groups.
Make recommendations to VP of Business Development regarding possible new activities designed to increase membership and product/service/delivery channel usage.Requirements Qualified candidates will have the following:
A positive Credit StandingExperience:
Two years to five years of similar or related experience
Education:
A college degree or completion of a specialized course of study at a business or trade school
Interpersonal Skills:
A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others.
Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other skills Familiarity with a variety of the financial industrys concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals.Excellent analytical skills, people skills and self-directionExcellent communication and interpersonal skillsAdequate knowledge of financial products and services
Physical Requirements:
This position requires manual dexterity, the ability to lift files and open cabinets.
This position requires bending, stooping or standing as necessary.
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.*Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer#J-18808-Ljbffr
