Help Desk Technician - Austin, United States - Apex Systems

Apex Systems Austin, United States

3 weeks ago

Description

Apex Systems is partnered with a major client of ours who are looking for Helpdesk Support Professionals in the Austin are for a hybrid opportunity in the Austin Texas area. If interested, then please apply below

Title: Helpdesk Support Specialist (Global)

Contract Length: 6-months to start- conversion based on performance

Shift: 8a - 5p CT, will be working on-site Tu - Th

Location: Austin, TX

Pay Rate: 20.31/hr FIXED

Responsibilities:

Troubleshoots technology and relevant systems including Retalix and Aloha solutions at a Level 1 technical support level, including hardware and software
SCCM uninstall and reinstall the client applications and then follow-up to make sure the next day it works.
Works closely with users from various departments to support the organization
Actively communicates with OnePOS Team, Global Help Desk team members, and various leadership teams to escalate issues out of scope
Capture efficient ticket details to diagnose or resolve issues in a timely manner and within SLA

Requirements

An educational background in information technology through either an associate's degree or higher OR a CompTIA A+ Certification
Any level of professional experience in Information Technology providing technical support in an enterprise environment
Hands-on experience supporting Point of Sale technology environment, supporting Windows 7, and workstations
Strong analytic capability and organizational skills
Clear communication and willingness to relate to others, to listen and hear concerns in a patient and supportive manner
Expert problem-solver, able to accurately diagnose issues and repair systems
Independent work ethic to implement solutions without constant supervision

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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