- Responds to user requests for service and determines the nature and extent of support needed. Completes or escalates tickets appropriately to resolve issues in a timely, team-oriented, collaborative manner.
- Utilizes existing checklists and procedure documents, and employs research, critical thinking, and creative problem solving to resolve customer issues.
- Provides excellent customer service and maintains high-quality service management through onsite and remote support interactions using approved remote technologies.
- Installs, configures, maintains, patches, and troubleshoots a wide range of software used throughout operations.
- Installs, configures, delivers, and maintains all PC desktops, laptops, phones, and peripherals.
- Performs hardware/software upgrades to existing computer equipment, including Microsoft Operating Systems.
- Performs moves, adds, deletes, and other changes for PC, phone, and peripheral equipment.
- Provides initial login credentials and assistance to new hires during onboarding process.
- Provides support, within reasonable limits, on Mac OS, iOS, Android OS.
- Makes recommendations for process improvement.
- Conducts research on potential technology solutions as assigned.
- Works with the Infrastructure Specialist as needed to procure new IT resources.
- Provides active directory network support by creating user accounts, emails accounts, and Office365 accounts; granting access to users; creating user groups; and managing shared resources and peripherals.
- Installs and supports client and server networked application software.
- Troubleshoots, repairs, maintains, installs, and performs testing activities on various computer equipment, peripherals, data communication, and computer network systems.
- Develops and maintains software and hardware inventory and tracking systems; develops inventory lists; and orders, stocks, and stores electronic components.
- Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs.
- Submits tickets to third-party vendor support and manages issues until successfully resolved.
- Provides clients with hard-wired and wireless network access per IT standards.
- Performs preventive maintenance for computer, data communication, and/or peripheral equipment and tests and adjusts to appropriate standards.
- Maintains computer network documentation and updates computer maintenance manuals.
- Pulls monthly reports for manager review and follows up with assigned action items.
- Assists Infrastructure Specialist in performing IT systems duties, including server and network patching, configuring VPNs, managing backups, system monitoring, setting file permissions, and ensuring file system integrity.
- Performs all duties with an elevated level of accuracy, timeliness, courtesy, and professionalism.
- Bachelor's degree in information technology, computer science, or relevant field.
- Equivalent experience in information technology, computer science, or relevant field can be substituted for education on a year for year basis above the minimum experience requirement.
- Two or more years of help desk, user support, troubleshooting peripherals, and new system setup experience.
- Four or more years of relevant experience in current technologies.
- Strong technical knowledge of TCP/IP networks, command line tools, and all Microsoft applications and operating system software.
- Knowledge of general privacy practices, laws, and ability to maintain strict confidentiality.
- Proven experience in enterprise-level infrastructure support.
- Proven analytical, evaluative, and problem-solving abilities demonstrating keen attention to detail.
- Ability to support other Windows-based applications as needed.
- Excellent ability to perform all communications in a courteous and professional manner.
- Ability to work with others in a fast-paced environment.
- Ability to handle multiple tasks, prioritize, and meet deadlines in a high-pressure environment.
- Ability to work in a team-oriented, collaborative environment.
- Strong work ethic and dependable.
- Ability to handle multiple tasks, prioritize, and meet deadlines.
- Ability to travel to, and support, the AANP conferences or other company events as assigned (5‐10%).
- Regularly must move about inside an AANP office. Occasionally must travel to locations within the U.S. Ability to stand and sit for long periods; Must lift up and/or move computer equipment up to thirty (30) pounds occasionally; Regularly communicates with other employees or external contacts via phone or virtually via audio/visual device; Regularly must maintain focus and exchange detailed, complete, and accurate information through oral and written communication; Regularly operates business machines, computer, phone, and software systems.
-
Help Desk Technician
2 weeks ago
Contigo Technology LLC Austin, United StatesJob Description · Job DescriptionJoin our growing team at Contigo Technology · At Contigo Technology, we are a leading Managed Services Provider (MSP) delivering IT services to small and medium sized businesses in Austin, Texas. Our clients include established Austin companies an ...
-
Help Desk Technician
2 weeks ago
Apex Systems Austin, United StatesApex Systems is partnered with a major client of ours who are looking for Helpdesk Support Professionals in the Austin are for a hybrid opportunity in the Austin Texas area. If interested, then please apply below · Title: Helpdesk Support Specialist (Global) · Contract Length: 6- ...
-
Sub-contractor Locksmith Technician
1 week ago
Absolute Lock and Security Austin, United States Freelance**Absolute Lock and Security** in Newhall, CA is searching for a commercial **Sub-Contractor Locksmith Technician **to work in** Austin, TX. **This is a contract position, which will include locksmith-related skills, low-voltage electrical work, problem-solving, and other simple ...
-
Service Desk Team Lead
1 week ago
Black Box Austin, United StatesService Desk Team Lead will be responsible for assessing and addressing all quality and training needs specific to their area of responsibility, with a focus on increasing efficiency and accuracy, and overall quality of work. The scope of the role includes continuous training of ...
-
Ecc Veterinary Doctor's Assistant
1 week ago
Central Texas Veterinary Specialty & Emergency Austin, United States Part time**Description** · **ECC DOCTOR ASSISTANT** · **If you love working with people and have always wanted to contribute to a Veterinary Health Care** · - **_Multitasking_**: · - **_Working well within a team_**: · - **_Helping animals live healthier, happier lives_**: · - **_Assistin ...
-
Das Technician Ll
2 weeks ago
Motive Companies Austin, United States**About Us**: · - Motive is a full service, self-performing, turnkey, infrastructure solutions provider for the wireless and wireline telecommunications industry. We are a single point of accountability for designing, building, upgrading, and maintaining your networks. No project ...
-
SharpeVision Austin, United States**About the Company**: Be part of the change. Join SharpeVision and work with a national leader in refractive surgery bringing clear, unencumbered sight to people from around the world. We are modern, transformative vision-correction boutiques located in Seattle, Chicago and Aust ...
-
Client Support Operations Team Lead
3 weeks ago
Texas Comptroller of Public Accounts Austin, United States**Are you ready to grow, make a positive impact?** If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you · Innovation, collaboration, and a commitment to excellence best describes the culture here at the ...
-
COMPTROLLER OF PUBLIC ACCOUNTS Austin, United States**Comptroller - Client Support Operations Team Lead** **(** **)** · **Organization**: COMPTROLLER OF PUBLIC ACCOUNTS · **Primary Location**: Texas-Austin · **Work Locations**: Lyndon B Johnson Building E 17th Street Austin 78774 · **Job**: Computer and Mathematical · **Employee S ...
-
Facilities & Event Technician
1 week ago
JLL Austin, United StatesJLL supports the Whole You, personally and professionally. · **Pay**: $ $65000 / year (hourly position) · **Schedule**: M - F; 8a - 5p · **Location**: 1401 E 6th St, Austin, TX | Atlassian Office · Responsibilities include performing minor repairs, routine maintenance, daily insp ...
-
Field Service IT Technician
1 week ago
Lighthouse Communications & Leasing, Inc. Austin, United States**Position Summary** · **hiring for a 75% travel position. Installation triWe are currently ps typically range from 5 days - 2 weeks. Overtime during travel is common.** · **THIS IS NOT A HELP DESK POSITION** · **Essential Duties and Responsibilities** · The essential functions i ...
-
Junior Instructor
4 days ago
The Fedcap Group Austin, United States**We are immediately hiring in the Lakeway, Texas area Join us at Easterseals Lonestar for an exciting career as a Junior Instructor/Entry Level Behavior Technician.** · **Location**:Lakeway, Texas45 minutes from Austin · **Position Summary**: · Working under the direction of the ...
-
Ophthalmology Technician
1 week ago
Austin Eye Center North Austin, United States**About us** · Austin Eye Center is a small, private ophthalmology practice in Austin, TX providing cutting-edge opthalmologic care in a patient-centered, boutique setting. · Our work environment includes: · - Modern office setting · - Growth opportunities · - On-the-job training ...
-
System Support Operations Specialist
1 week ago
Texas Comptroller of Public Accounts Austin, United States**Are you ready to grow, make a positive impact?** If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you · Innovation, collaboration, and a commitment to excellence best describes the culture here at the ...
-
Commercial Refrigeration Tech
6 days ago
APS Building Services Austin, United States**This role requires around 30% travel** · Education / Licensing Requirements: · - High school diploma or GED · - Vocational/Technical school preferred. · Experience Requirements: · - Minimum of 5 years successful experience in HVAC industry, including operations. · Position Over ...
-
COMPTROLLER OF PUBLIC ACCOUNTS Austin, United States**Comptroller - System Support Operations Specialist** **(** **)** · **Organization**: COMPTROLLER OF PUBLIC ACCOUNTS · **Primary Location**: Texas-Austin · **Work Locations**: Lyndon B Johnson Building E 17th Street Austin 78774 · **Job**: Computer and Mathematical · **Employee ...
-
Telecommunications/network Technician Iii
1 week ago
State of Delaware Georgetown, United States**Introduction**: · **Make a Difference with DHSS** · Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. W ...
-
Registered Nurse
1 week ago
Fresenius Medical Care Georgetown, United States Full timePOSITION FEATURES:No dialysis experience required - we will train. · PURPOSE AND SCOPE: · The professional registered nurse Outpatient RN CAP 1 is an entry level designation into the Clinical Advancement Program (CAP). This position is accountable and responsible for the provis ...
-
specialist
3 weeks ago
HCL Technologies Austin, United StatesJob Description (Posting). · As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: · Manage a team of 25-30 technicians across locations · Mana ...
-
Multi-Tech LMRT
13 hours ago
CareNow Lakeway, United States UCCDescription · This position is incentive eligible. · Introduction · Do you want to join an organization that invests in you as a(an) Multi-Tech LMRT? At CareNow, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members o ...
Help Desk Technician - Austin, United States - American Association of Nurse Practitioners, Inc.
Description
Job Description
Job DescriptionABOUT THE AMERICAN ASSOCIATION OF NURSE PRACTITIONERS
The American Association of Nurse Practitioners (AANP) is a full-service professional membership organization that empowers all Nurse Practitioners (NPs) to advance accessible, person-centered, equitable, high-quality health care for diverse communities through practice, education, advocacy, research, and leadership. AANP takes pride in serving the NP community and our team members work together to move the association forward.
We are looking for talented individuals to join our team. In addition to competitive benefits, AANP offers team members a creative work environment with the opportunity for personal growth and success.
POSITION SUMMARY
The Help Desk Technician provides technical support to the American Association of Nurse Practitioners (AANP) staff, whether in person, on the phone, or remotely. Their primary function will be to ensure AANP staff can properly operate any AANP technology devices they may be having trouble with. This position will provide end-user desktop support to include responding to user requests for service and determining the nature and extent of support needed, purchasing, installing, configuring, maintaining, and troubleshooting a wide range of software, hardware, and peripherals used throughout operations. They will perform hardware and/or software upgrades to existing computer equipment.
APPLICATION PROCESS
Applicants for this role must submit a cover letter and upload their resume with the online employment application.
WHERE YOU WILL WORK
This position will be 100% in office at our Austin, Texas National Headquarters. Relocation will not be provided.
ESSENTIAL RESPONSIBILITIES
You are expected to perform the following essential responsibilities of the position with reasonable accommodation. The position may include other responsibilities as assigned.
QUALIFICATIONS
Education
Required:
Experience
Required:
Knowledge, Skills, and Abilities
Required:
Other
BENEFITS
AANP offers attractive compensation; health, dental and vision insurance; 401(K) and employer match; generous paid time-off; 14 annual holidays, and a great work environment.
AANP is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, or any other status protected by the laws and regulations in locations where we operate. We celebrate diversity and are committed to creating an inclusive environment for all employees.
AANP will endeavor to provide reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability. If you require reasonable accommodation because of a disability in completing any part of the employment process, please contact Human Resources at to help us understand the nature of your request and provide your contact information.