Collections Analyst - Harrisburg, United States - Pennsylvania Employees Benefit Trust Fund

Description

This position reports to the AR & Collections Manager and is responsible for providing assistance with the Collections function within the Fund, including but not limited to, collection of refunds and overpayments.

• Research and collect amounts due to the Fund as a result of unpaid premiums, claims utilization, retrotermination of benefits, and worker's compensation.
• Generate and mail collection letters at established intervals. Perform regular follow up until resolution is achieved.
• Contact members or providers, either by telephone or in writing, concerning collection issues or to obtain information necessary for the completion of adjustment or refund requests.
• Answer incoming phone calls regarding collection questions.
• Take credit card payments over the phone for both collection balances due and open invoices produced by Accounts Receivable.
• Strictly adhere to all HIPAA and Fund Privacy and Security policies and procedures and perform member verifications in accordance with them.
• Maintain and update computer and hard copy files for collection accounts.
• Research and resolve disputed and/or questionable collection issues.
• Perform other duties as assigned by PEBTF management.

• High School diploma or equivalent.
• One or two years of collection experience.

• Good listening skills.
• Good verbal and written communication skills.
• Good math skills and basic accounting principles.
• Good reference skills.
• Strong analytical and troubleshooting skills.
• Strong organization and prioritization skills.
• Strong interpersonal skills.
• Customer service quality standards.
• Proficient with a 10 key calculator.
• Excellent PC skills including Microsoft Office tools (Outlook, Word, Excel and Powerpoint),
• Good keyboarding skills.

• Sitting at a desk for extended periods of time working with a computer & monitor and headset while communicating with members and business partners.
• Occasional walking for short distances within the facility.
• Adequate vision in order to read the computer screen and paper documentation.
• Adequate hearing in order to perform customer service activities via the telephone.
• Ability to lift up to 10 lbs.

• Knowledge of medical and supplemental benefits and medical terminology.
• Knowledge of both manual and automated aspects of computer system, as well as familiarity with functions performed in other departments of the Fund.
• Experience in customer service.

• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

• Monday to Friday

• Hybrid work

• Harrisburg, PA 17111: Relocate before starting work (required)