- Work requests for all custodial/maintenance and Move Team operations of all facilities operations assigning priority level.
- Receive Phone, Email and Walk in work requests from Federal and Contract employees, note and log all information into work order log, alert Maintenance employee and notify tenant of work order number via email, and dispatch maintenance for emergency work requests ensuring to notify PM.
- Close Work Orders by entering details of work performed by technicians, date, and time of work.
- Cover Vehicles Dispatch desk by scheduling and assigning GSA vehicle fleet, and provide fuel cards for Alutiiq vehicle fleet.
- Check for work requests and issue Work Order. Notify caller and supervisor of request and Work Order number, call technician.
- E-Mail.
- Check Email and issue Work Order against request and notify sender of Work Order number, cc appropriate supervisor of request, call technician.
- File electronic copy of email correspondence on j-drive by building, tenant and month.
- File hard copy of email, phone and walk in requests in order of request and numerical order in file cabinet.
- File Hard copy of completed Work Order stamped with date completed in order of building, floor and date closed in file cabinet.
- Box, label and store all files for future reference.
- High school diploma.
- 4 years experience in customer service.
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Customer Support Specialist - Kirtland Air Force Base, United States - Alutiiq
Description
Taxable Entity
ALUTIIQ LOGISTICS & MAINTENANCE SVS LLC
Job Title
Customer Support Specialist
Location
NM Albuquerque Kirtland AFB - Albuquerque, NM 87123 US (Primary)
Category
Administrative Support
Job Type
Full-time
Typical Pay/Range
$18.91 to $19.91 per hour
Education
High School / GED
Travel
Security Clearance Required
Secret
POSITION OVERVIEW AND PRIMARY DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS):
The Customer Support Specialist will:
REQUIRED QUALIFICATIONS AND EXPERIENCE:
Requirements:
The pay range information provided is a general guideline. The pay rate offered will be determined based on the candidate's experience and qualifications, as well as geographic locations, market data, and other business considerations, as permitted by law.
Our full range of benefits include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and 401(k) retirement. Positions covered by the McNamara O'Hara Service Contract Act (SCA), Davis-Bacon Act (DBA), or a Collective Bargaining Agreement (CBA), or Fair Labor Standards Act (FLSA) will comply with the statute or CBA requirements as well as other client-customer contract requirements (all benefits are subject to eligibility requirements). For more information, please visit our Company's Career page.
