Coord Outpatient Svcs - Jacksonville, United States - UF Health Shands Hospital
Description
Job Opening Summary:
Reports directly to the practice manager. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Completes the admission/registration process and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Resolve any outstanding billing issues. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice.
This position is also responsible for processing referral requests for all providers practicing within the clinic module and ensuring that when needed, referral/authorization numbers are obtained for these services.
Job Opening Qualifications:
Required Education:
GED or High School Diploma
Preferred Education:
N/A
Required Licensure/Certifications:
N/A
Preferred Licensure/Certifications:
ICD-9 and CPT coding preferred.
Completion of a standard terminology course would be helpful, but not required.
Required Experience:
Minimum of 2 years' experience in a clinical office, insurance and/or other healthcare related setting with extensive patient registration, front desk, and/or insurance
experience.
Preferred Experience:
Two to four years clerical/customer service experience preferred, ideally in a health care related industry. One year experience with third party payors and computer experience for inputting data and reviewing patient demographic material preferred.
Necessary Skills:
- Knowledge of insurance plans and guidelines.
- Ability to obtain authorizations and pre-certifications from insurance plans.
- Requires excellent decision making skills and initiative.
- Must be very detailed oriented.
- Possess excellent verbal and written communications skills in the English language.
- Basic arithmetic skills are necessary for cashiering.
- Data entry experience required.
- Ability to prioritize tasks and organize workflow.
- Must be able to handle stressful situations in a professional customer service related manner.
- Skilled in conflict resolution.
Age of Patients Served:
All Age Groups
Supervisory Responsibility:
Number of employees supervised: 0
Budgetary Responsibility:
Responsible for annual budget of $0.00
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