Technician - Fairfield, United States - Fairfield Automotive

Description

• As a Service Technician with BMW of Fairfield, you will be responsible for troubleshooting vehicle issues and fixing them; wellversed in complex mechanical and electrical systems of vehicles; excellent problemsolving abilities; must be a good communicator, able to explain to customers issues with their vehicle; at all times providing an exceptional customer experience.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Punctual and regular attendance.
• Duties as assigned 2+ years of experience as an automotive service technician with experience in diagnosing and performing maintenance work on all makes and models of vehicles
• Inspect vehicle engines and mechanical/electrical components to diagnose issues accurately.
• Service vehicles in a timely manner for routinely scheduled maintenance in accordance with dealer and manufacturer recommendations; aiming to extend vehicle functionality and longevity.
• Repair or replace broken or dysfunctional parts and fix issues.
• Communicate all repair order issues and estimated repair times via ASR to keep all pertinent parties up to date on vehicle repairs.
• Inform the Shop Foreman of difficulties with repairs and the need for additional repairs.
• Comebacks: limit comebacks to less than two percent as defined by the shop foreman.
• Selfdevelopment: attend training seminars, shop meetings, and service schools.
• Customer Relations: attentive to customer needs and responsive to customer inquiries where appropriate.
• Team Effort: demonstrate a concern for meeting team/departmental needs through activities such as accepting overtime, following up on needed parts, helping other technicians, and training apprentices.
• Productivity: achieve an average productivity rate as defined by the shop foreman.
• Efficiency: maintain a minimum efficiency rate as defined by the shop foreman.
• Practice safe work habits, follow the company's safety policies and use personal protective equipment as required.
• Provide complete stories in DMS on all jobs.
• Perform other duties as may be assigned by management.
• Adhere to the Company's Core Values
• Job Required Skills and Knowledge
• Must maintain a positive and enthusiastic attitude in all that we do.
• Demonstrate high character and achieve high results.
• Must maintain a professional appearance and provide friendly customer service.
• Maintain effective team member relations.
• Ability to maintain emotional control in stressful situations.
• Must be able to read, interpret and transcribe data in order to maintain accurate records.
• Familiar with current technical developments and products, and the ability to stay current with technical bulletins and product updates.
• Exceptional attention to detail and followthrough.
• Able to use/learn to use: ASR, dealer DMS system, technical software, and manufacturer's diagnostic equipment as required.
• Ability to adapt and support new processes and changes to help in employee and customer satisfaction.
• Must maintain a clean, safe working environment at all times.
• Possess an outstanding work ethic.
• Handle all vehicles with care, keep them clean and take precautions to protect all vehicles at the dealership.
• Complete a complimentary multi point inspection and video on every vehicle
• Must be selfmotivated with an ability to manage and organize time and activities.
• Education, Experience and Certification
• High School Diploma or equivalent work experience.
• Prior experience as an automotive technician or thorough technical training. Mechanical skills must be sufficient to diagnose and repair given sufficient product training. Ability to provide a tech school/training completion certificate.
• The ability to work independently with limited supervision and the motivation to continually increase product knowledge should be evident.
• The selfconcept of professionals should be coupled with concern for quality service and customer satisfaction.
• A complete and uptodate set of tools.
• Must possess and maintain a valid driver's license.
• Must possess and maintain an acceptable Motor Vehicle Record (MVR).
• Ability to drive manual transmission vehicles.
• Physical Demands
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.