Five of Clubs Server - Portland, United States - Longfellow Hotel

Longfellow Hotel

Verified Company

Portland, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Server - Five of Clubs

The Property

The Longfellow's intentional approach begins with developer and owner Uncommon Hospitality, a family-owned firm that is invested in the success and growth of Maine—and in the people of the state, community, and company.

Uncommon Hospitality is driven by helping guests to discover things they won't find anywhere else, so they can create memories that remain long after departure.

At both Uncommon Hospitality and The Longfellow, we forge deep connections in the community, take inspiration from each destination's history and culture, and follow an intentional approach to deliver exceptional hospitality that provides a sense of energy and discovery—filling every stay, and every day, with opportunities to thrive.

About The Position

What We Expect

Job duties include but are not limited to:

Describe the selection of food and beverage menu items to guests by offering interesting and vivid descriptions of the each item's origin, taste, and preparation methods; communicate guest orders, including any special needs or requests to the kitchen using the hotel's point-of-sales system; coordinate food timings; check completed kitchen orders with the guest's original order; transport items to the guest table in a timely manner to ensure proper food quality
Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
Service and take orders from guests seated at the bar area offering interesting, and vivid descriptions of the each item's, origin, taste, and preparation methods; maintain a working knowledge of liquors, wines, beers, ports, specialty drinks and food menus
Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items
Perform other tasks or projects as assigned by management
Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed
Maintain a working knowledge of Five of Clubs', Twinflower's and In-Room Dining's menu
Comply with Longfellow and SLH work place rules and standards of conduct
Work harmoniously and professionally with coworkers and supervisors
Assist with IRD orders in a timely manner when needed

Who You Are

High school education or equivalent experiences
Two years previous experience in a luxury Food and Beverage outlet preferred
Excellent reading, writing and oral proficiency in the English language
The ability to carry and balance a tray with multiple items
Must be able to obtain any required food handing or alcohol serving certifications required by local or state agencies. (BABLO)
Knowledge of Portland and surrounding areas, highly desirable, however not required
Must be able to be on feet for entire shift and communicate with guests appropriately and effectively
Above and beyond attitude is required as well as a flexible schedule with ability to work weekends/holidays and evenings
Strong written and oral presentation skills
Works in a careful and meticulous nature
The ability to have strong communication skills between customers and coworkers
Ability to multitask in a high volume and demanding environment
Strong interpersonal and team player skills
Ability to accurately process cash, room charges and credit card transactions
Strong problem solving skills, ability to handle difficult situations and guests
All applicants must have the proper legal documents to work in the United States.

Benefits & Compensation Information

Longfellow employees can enjoy:
Discounted Hotel Stays Across New England
Individual Coverage for Health, Dental & Vision
Unlimited PTO Policy
Annual Bonus
Discounted meals at our partner restaurants Wayside Tavern, Twinflower Café and Five of Clubs
Generous Parental Leave
Flexible Spending Accounts (An Employer-Sponsored Healthcare Benefit)
Depended Care Accounts
Voluntary enrollment in Uncommon Hospitality IRA plan matching up to 3% contributions
Access to career development and advancement courses

EEOC Statement

The Longfellow Hotel is an equal opportunity employer and is committed to fostering and maintaining an inclusive and diverse workplace.

We do not discriminate on the basis of race, color, religion, national origin, age, sex, disability, gender identity or expression, marital status, veteran status, or any other characteristic protected by law.