- Competitive medical, dental and vision coverage
- 3% match for Simple IRA
- Paid time off and paid sick days
- Free summer CSA (community shared agriculture) share
- Access to employee store with discounted organic food and drink and awesome LFFC-branded swag
- Being part of something that will make you feel good at the end of the day
- Design and implement business strategies which deliver CSA program expansion and sales growth
- Develop and maintain collaborative long-term relationships with wholesale customers, community partners, other stakeholders, and members of the public
- Build a strong rapport and trust with colleagues by demonstrating timely communication, high level of participation, honesty, and a team mentality
- Lead and develop an effective department of five CSA team members by providing guidance, support, and clear objectives
- Identify and attend community events, gatherings, and conferences to promote the CSA program
- Create seasonal promotions and campaigns that align with the most appropriate message and mission for LFFC, demonstrating a deep understanding of our values and our customer base
- Plan and maintain inventory within LFFC systems to satisfy CSA program requirements; exercise good judgment with regards to availability of seasonal farm products
- Coordinate with the Purchasing Manager, Executive Director and Business Development Manager for solutions to sourcing needs (demand planning, specifications, pricing, etc.)
- Establish long and short-term CSA team priorities and workflow, with an emphasis on organization and communication
- Maintain sales, inventory, and financial reports reflecting CSA program data and trends
- Evaluate customer engagement and CSA program enrollment on a quarterly basis to ensure customer satisfaction and to protect margins
- Collaborate with the Executive Director and Marketing to develop communications including marketing collateral, promotional items, direct mail, social media, and all other aspects of CSA promotions
- Monitor and follow up on operating performance of each share program with specific regard to sales and profit performance of all existing and new products and programs
- Maintain current knowledge of market conditions through periodic reviews of customers' needs and competitive offerings
- Structure CSA program processes and SOPs to clearly communicate responsibilities to team members; promote and establish cross-training systems where applicable
- No minimum education is required; a bachelor's degree may be an indicator of capacity for this position; 3-5+ years in a perishable sales environment preferred or other similar community focused role
- Ability to develop and maintain effective, positive internal and external working relationships with a diverse group of individuals; a team player but also able to work just as well independently
- Demonstrated understanding of how to lead and develop a successful team by building mutual trust, respect, and cooperation among team members
- Provide friendly, efficient, and accurate solutions for customers with the goal of customer loyalty and increased business sales
- Attention to detail, flexibility and demonstrated capacity to operate in a fast-paced environment
- Strong working knowledge of Microsoft Office-Word, Excel and Outlook, Google Docs, and social media sites; experience with Adobe suite and/or graphic design and newsletter layout is a plus
- Passion and knowledge of organic produce, pastured meats/dairy products, and the natural food industry, including current food trends
- Ability to handle shifting priorities while maintaining a high level of productivity, organization, and communication
- Outstanding organizational skills; capable of handling many tasks at once and strong attention to detail.
- Experience working with fresh food products, preferably fruits and vegetables
- Broad knowledge base of retail purchasing, pricing, gross profit margins, and basic inventory management principles
- Strong work ethic, with a sense of seasonal urgency and ability to work under tight deadlines; reliable and highly motivated to get the job done
- Proactive with excellent follow-through and able to resolve issues appropriately and in a timely manner
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CSA Program Manager - Lancaster, United States - LANCASTER FARM FRESH COOP INC
Description
Job DetailsJob Location
Lancaster - Lancaster, PA
Description
Community Supported Agriculture Program Manager
Who we are -
Lancaster Farm Fresh Cooperative is a nonprofit organic farmer's cooperative of over 100-member farmers in Lancaster County Pennsylvania. We focus on creating healthy high-quality foods from our highly maintained and enriched soils on our small-scale family farms. LFFC serves all Eastern Pennsylvania, New York City, and most of the tri-state area by connecting the farmer and customer, delivering the best local organic produce, value added products, and humanely raised and pastured animal products to retail establishments, co-ops, restaurants, and institutions.
The perks of working here -
The Community Supported Agriculture (CSA) Program Manager is a results driven position that leads our CSA program. The primary focuses of this role are sustainable CSA program growth, customer retention, and the pursuit of new markets with the potential to address new and unique ways to build upon our model. The CSA Program Manager leads the CSA Team and works directly other LFFC Managers to develop and sustain our market share growth, program profitability and customer satisfaction. The position is based in Lancaster to ensure that the CSA Program Manager can engage with the communities our farmers and our customers are residing in.
Position Responsibilities & Tasks -
Who you are -
Physical Requirements -
Essential Functions / Tasks:
Requirements:
Physical:
Vision
Ability to read data and the computer screen.
Hearing
Hearing required to hear customers and co-workers make requests.
Sense of Smell
Ability to smell is not relevant.
Gripping
Infrequently.
Lifting
Infrequently.
Stooping
Infrequently.
Squatting
Infrequently.
Push/Pull
Infrequently.
Kneeling
Infrequently.
Climbing
Infrequently.
Bending
Infrequently.
Reaching
Infrequently.
Equipment Operation
Infrequently.
Carry Objects
Infrequently.
Sitting
Prolonged sitting.
Walking
Occasional walking.
Standing
Infrequently.
Work environment
Office environment.
Climate
Temperature controlled.
Mental & Psychological Demands:
Comprehension
Understands and retains directions.
Reading/Writing
Excellent reading/ writing skills.
Speaking
Communicate effectively with co-workers and customers.
Decision Making
Use advanced problem-solving techniques.
Attention to Task/Detail:
Critical Thinking Skills
Organize tasks and set priorities.
Multi-Tasking
Perform and /or direct multiple tasks simultaneously.
Interaction with Others:
Customer Service
Ability to interact with the public in a positive and friendly manner.
Co-workers
Ability to interact with co-workers in a positive and friendly manner.
Lancaster Farm Fresh Co-op is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Candidates from ALL walks of life are encouraged to apply.
