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Customer Service Representative - Clearwater, United States - Insight Global
Description
Insight Global is looking for a customer service representative in Clearwater, FL.This person will be responsible for handling customer emails and calls in support of aged inventory in their warehouse facilities to be shipped back to their vendors.
This person must have strong attention to detail in order to handles escalated issues properly and document claims appropriately while following external vendor processes appropriately.
They will work hand in hand with other teams such as claims, sales, and purchasing.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:.
Required Skills & Experience
Some College
Coachable eager to learn and pick up on new skills
Hardworking with an outgoing personality
Ability to be a problem solver and aptitude to be forward-thinking
At least 1 year of work experience in a customer service oriented role
Strong organizational skills
Ability to multi-task and escalate issues appropriately
Strong typing skills: 35 wpm
Strong computer skills
Nice to Have Skills & Experience
Supply chain or logistics experience
SAP experience
Inventory experience
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.
Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.