Enrollment Specialist - Mesa, United States - Acumen LLC
Description
ABOUT THE COMPANY
Acumen, LLC.
is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service.
Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do.Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.
OVERVIEW AND ESSENTIAL JOB FUNCTIONS
The Enrollment Specialist is responsible for processing incoming and outbound paperwork and electronic communication through manual data entry into several databases with high accuracy; as determined and/or directed by Acumen, the state or the contract and all updates of the contract.
- Receives large number of calls (internal & external) regarding new and existing enrollment files.
- Places a large number of outbound followup calls to clients in order to update existing files or complete new enrollment files.
- Interacts daily with program stake holders via phone and/or electronically.
- Registers potential and existing customers using several data bases with high accuracy.
- Receives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and timesensitive nature.
- Includes following up with state individuals and families for possible resolution/s.
- Manages, distributes and tracks program specific materials as needed and/or requested.
- Maintains a complex filing system.
- Works well independently with limited supervision.
- Analyzes and resolves all customer inquiries.
- Uses strategic thinking to complete multiple tasks.
- Conducts thorough and accurate research.
- Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications.
- Identify and share opportunities for process improvements and improved working conditions.
- Performs other work related activities as assigned.
- ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly.
MINIMUM QUALIFICATIONS
- At least two years of experience in customer service.
- High School diploma and some college courses, college degree preferred.
- Must be able to effectively handle heavy inbound and outboard call volume.
- Ability to communicate both orally and in writing in a professional manner.
- Accuracy and the ability to handle responsibility with limited supervision.
- High standard of integrity.
- Ability to work well with numbers.
- Ability to read and work accurately with formulas.
- Proficient with 10 key by touch.
- Demonstrates excellent organizational skills, attention to detail, time management, task oriented, good interpersonal skills.
- Patience, perseverance, and follow through skills.
- Ability to handle conflict and difficult customers.
- Ability to prioritize and handle multiple demands successfully.
- Must be able to plan for and meet multiple deadlines.
- Ability to use all office equipment.
- Knowledge of advanced computer skills to include Microsoft Word and Excel.
- Ability to work with people who have limited English proficiency and various disabilities.
We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
Work Remotely
- No
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
Work setting:
- Inperson
Work Location:
In person
More jobs from Acumen LLC
-
HR Generalist
Mesa, United States - 3 weeks ago
-
Client Services Agent
Mesa, United States - 3 weeks ago
-
IT Project Manager
Mesa, United States - 2 days ago
-
Part Time Customer Relations Specialist
Mesa, United States - 2 weeks ago
-
Enrollment Specialist
Mesa, United States - 3 weeks ago
-
Immigration Program Manager
Burlingame, United States - 1 month ago