- Manage inbound and outbound customer calls, emails, and inquiries professionally and courteously.
- Schedule service appointments and effectively communicate with customers regarding service timelines and expectations.
- Coordinate with HVAC technicians to optimize service schedules and dispatch them to job sites efficiently.
- Provide technicians with necessary information and updates to enhance job performance and customer experience.
- Maintain accurate and organized records of customer interactions, service requests, and job assignments.
- Strive to exceed customer expectations by addressing concerns, resolving issues, and ensuring a positive service experience.
- Gather customer feedback and relay it to the appropriate departments for continuous improvement.
- Associate's Degree and/or similar (required).
- Clean background and driving record (required).
- Dispatch/Management/Home Service industry experience (preferred).
- 3 Weeks of Vacation (PTO)
- Paid Holidays
- Health/Dental/Vision Insurance
- Retirement Package
- Paid Training (3 weeks)
- Company Phone & Computer
- $45,000 annual salary
- $500 on-call weekend bonus
- Performance bonuses
- Monday through Friday 12-8pm
- On-call rotation every 4th weekend (Saturday/Sunday)
-
Customer Service Representative
2 weeks ago
NorthPort Heating and Air Conditioning Jacksonville, United StatesNorthPort Heating and Air Conditioning of Jacksonville, FL is seeking to hire a full-time Office Admin / Customer Service Representative (CSR) with integrity and a great attitude to help keep our business flowing. Do you enjoy organizing so much that you wish everyone would let y ...
-
Customer Service Representative
1 week ago
solera Jacksonville, United States Full timeCustomer Service Representative · Who We Are · Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other ...
-
Customer Service Representative
2 weeks ago
solera Jacksonville, United States Full timeCustomer Service Representative · Who We Are · Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other ...
-
Contractor Services Representative
2 weeks ago
Landstar Jacksonville, United States FreelanceContractor Services Representative · Landstar Transportation Logistics, 1000 Simpson Rd, Rockford, Illinois, United States of America ● Landstar Transportation Logistics, 13410 Sutton Park Dr S, Jacksonville, Florida, United States of America Req #2741 Thursday, April 25, 2024 ...
-
Customer Service Representative
1 week ago
TEKsystems Jacksonville, United States Contract-Maximize customer interactions to deliver legendary customer experiences and satisfaction · -Build customer relationships via outbound phone calls. · -Proactively reach out to customers for follow-up. · -Address customer concerns promptly and professionally. · -Update customer a ...
-
Customer Service Representative
1 week ago
Interactive Resources - iR Jacksonville, United StatesResponsibilities: · Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded. · Responds to a high volume of low complexity general inquiries (product and pricing information, billing issues, etc.) ...
-
Customer Service Representative
3 days ago
Rhino Shield of Jacksonville Jacksonville, United StatesJob Description · Job DescriptionJob Title: Customer Service Representative (CSR) - Inbound/Outbound Lead-Setting · Location: Remote / Jacksonville, FL · Department: Marketing · Reports to: Head of Sales · About Us: · At Rhino Shield, we're changing the expectations of exterior c ...
-
Customer Service Representative
1 day ago
Nader's Pest Raiders Jacksonville, United StatesCustomer Service Representative · Nader's Pest Raiders is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and external Service Center customers. This position is paid at an hourly rate based upon ...
-
Customer Service Representative
2 days ago
Government Brands, LLC Jacksonville, United StatesResponsible for taking inbound calls from patients for the Medical Marijuana Card Program (MMCP) and process work as it relates to calls and other assigned duties. What you Will Do:- Responsible for answering an average inbound phone calls d Customer Service Representative, Custo ...
-
Customer Service Representative
2 weeks ago
PeopleReady Jacksonville, United StatesJob Description · Customer Service Representative · PeopleReady of Jacksonville, FL is now hiring Customer Service Representatives CSR with a minimum of 2 years experience in commercial printing or a related field. · Apply today and you could start as soon as this week. · As ...
-
Customer Service Representative
6 days ago
iTalent Digital Jacksonville, United States OTHERWe are hiring for customer-service representatives, entry- level managers, as well as experienced leaders. We are now seeking to fill 4-6 virtual/work-from-home positions. · We are looking for responsible individuals with high integrity, the ability to teach, coach and train othe ...
-
Customer Service Representative
2 weeks ago
NorthPort Heating and Air Conditioning Jacksonville, United StatesJob Description · Job DescriptionNorthPort Heating and Air Conditioning of Jacksonville, FL is seeking to hire a full-time Office Admin / Customer Service Representative (CSR) with integrity and a great attitude to help keep our business flowing. Do you enjoy organizing so much t ...
-
Customer Service Representative
1 day ago
Snyder Heating and Air Jacksonville, United StatesOverview: · Job description- Customer Service Dispatch · Looking to TRADE up to a better opportunity? Snyder Air Conditioning, Plumbing & Electric is looking for an experienced Customer Service Representative with a positive attitude to join our growing and dedicated team. · " ...
-
Customer Service Representative
1 day ago
Custom Brands Group Jacksonville, United States** Customer Service Representative** · Customer Service & Support Jacksonville, Florida · **Description** · Custom Brands Group is adding up to 6 full-time positions to our Customer Service team for onsite training starting February 16, 2021, starting at the pay rate of $12.50 ...
-
Customer Service Representative
2 days ago
CareSpot Jacksonville, United StatesCustomer Service Representative (10:30a-7p Monday-Friday) · Tracking Code Job Description **Position Summary:** The Customer Service Representative will strive to provide superior service while working in a fast-paced, results-oriented, call center environment. This positions re ...
-
Customer Service Representative
1 day ago
Pearl Interactive Network Jacksonville, United StatesPearl Interactive Network, Inc. is a fast growing, multi-channel contact center solutions company. In addition to performing a social mission of creating jobs for veterans, disabled veterans, people with disabilities, military spouses and people living in geographically challenge ...
-
Customer Service Representative
2 days ago
Carla Fenzel - State Farm Agent Jacksonville, United StatesROLE DESCRIPTION: · As a Customer Service Representative with Carla Fenzel - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire ...
-
Customer Service Representative
1 day ago
Air McCall Jacksonville, United StatesJacksonville, FL, USA · $12-$18 · Hourly · Full Time · *401K plan with match, health, life, dental, paid time off (PTO) after a year of service, paid holidays after a year of service* · **Air McCall, Inc.** of **Jacksonville, FL** is seeking to hire a full-time **HVAC Custom ...
-
Customer Service Representative
3 weeks ago
LotSolutions, Inc. Jacksonville, United StatesJob Description · Job DescriptionThe Customer Service Representative ensures the delivery of excellent customer support through fast and accurate communication, making necessary changes to plans, coordinating with other team members and departments to resolve inquiries and issues ...
-
Customer Service Representative
1 day ago
McKesson Cork Jacksonville, United StatesEffective Date: February 22, 2017 · . · **Your Consent** · *Google Analytics* · We may use Google Analytics to measure how you interact with our website in order to improve the user experience. To learn more about Google Analytics privacy practices and opt-out, click . · *Go ...
HVAC Customer Service Representative - Jacksonville, United States - Bold City Heating & Air
Description
Bold City Heating and Air is Jacksonville's premium HVAC companyProviding quality service is more than a job to us, it's our passion. We are looking to add a Customer Service Representative (CSR) to our team.
If you're not part of the winning team... you might be losing out on career opportunities.
Please do not call office regarding job application status. If your qualifications meet job description, you will be contacted via email for phone screen.
The Position
HVAC Customer Service Representative (CSR)
The PurposeAs a HVAC Customer Service Representative (CSR) at Bold City Heating & Air, you will play a vital role in ensuring outstanding customer service and satisfaction. You will be the first point of contact for our customers and will work closely with our HVAC technicians and clients to coordinate service requests, address inquiries, and provide exceptional support.
The Responsibilities
The Experience Needed
The Benefits
The Pay
The Schedule
About Bold City Heating and Air:Bold City Heating & Air is a family owned, state certified, heating and air conditioning company, located in Jacksonville, Florida. Our family has been in the HVAC service industry, in our hometown of Jacksonville, for two generations. What started as a one-truck operation and a vision to provide our community with quality and affordable heating and cooling services has grown into a full-team of HVAC experts with the same values and goals.business relationships with new and existing customers.
About Bold City Heating & Air:
Bold City Heating & Air is a family owned, state certified, heating and air conditioning company, located in Jacksonville, Florida. Our family has been in the HVAC service industry, in our hometown of Jacksonville, for two generations. What started as a one-truck operation and a vision to provide our community with quality and affordable heating and cooling services has grown into a full-team of HVAC experts with the same values and goals.