Runner/Busser - Palm Springs, United States - Proper Hospitality LLC

Description

Job Description

AVALON HOTEL & BUNGALOWS PALM SPRINGS

An old world hideaway in the heart of Palm Springs, Avalon is a desert oasis tucked into the foothills of the San Jacinto Mountains. With 70 Spanish-style lodgings, including romantic studios and 13 private villas; 3 cabana-lined pools; the acclaimed Chi Chi restaurant; and the restorative Estrella Spa, it's no secret while Avalon's sun-kissed, lush, citrus tree-lined grounds have been a Hollywood playground since the 1930s.

Job Overview:

As a Hotel Restaurant Service Assistant, you play a crucial role in ensuring a seamless and enjoyable dining experience for guests. In addition to the existing responsibilities outlined in the job overview, your role will encompass the following functions:

Additional Functions:

1. Assist with Food Preparation: Support kitchen staff by assisting with basic food preparation tasks, such as slicing bread, portioning condiments, or garnishing dishes, to expedite service and maintain quality standards.
2. Guest Engagement: Engage with guests in a friendly and attentive manner, providing assistance with menu selections, answering questions about dishes, and accommodating special requests to enhance the overall dining experience.
3. Beverage Service: Assist with beverage service by refilling water glasses, delivering non-alcoholic beverages to tables, and assisting bartenders with preparing and serving drinks, ensuring timely and efficient service.
4. Tableside Assistance: Provide tableside assistance to guests, including refilling condiments, replacing utensils, and addressing any additional needs or requests promptly and courteously.
5. Assist with Special Events: Support restaurant staff during special events or private dining functions by assisting with set-up, service, and cleanup tasks, ensuring that guest needs are met and exceeded.
6. Maintain Cleanliness: Maintain cleanliness and sanitation standards throughout the dining area, including wiping down tables, chairs, and countertops, and promptly clearing away used dishes and utensils to ensure a clean and inviting environment for guests.
7. Monitor Supplies: Monitor and replenish supplies at service stations, including condiments, napkins, and utensils, to ensure smooth and efficient service during peak dining hours.
8. Assist with Administrative Tasks: Assist restaurant management with administrative tasks, such as updating reservation lists, printing menus, or organizing seating arrangements, to support efficient operations.
9. Handle Guest Feedback: Handle guest feedback and inquiries professionally and promptly, addressing any concerns or complaints with a positive attitude and seeking resolution to ensure guest satisfaction.
10. Continuous Learning: Actively participate in training and development opportunities to enhance your knowledge and skills in food and beverage service, hospitality standards, and guest relations.

Qualifications and Education:

In addition to the qualifications and education requirements stated in the original job description, candidates for this role should ideally possess:

• Previous experience in a similar role within a restaurant, café, or hotel environment, demonstrating a strong commitment to delivering exceptional service.
• Knowledge of food and beverage service procedures, including basic food preparation techniques, table service etiquette, and sanitation standards.
• Excellent communication and interpersonal skills, with the ability to interact positively with guests and colleagues in a fast-paced, customer-focused environment.
• Strong attention to detail and organizational skills, with the ability to multitask and prioritize tasks effectively to meet guest needs and operational requirements.
• Adaptability and flexibility to work variable shifts, including mornings, evenings, weekends, and holidays, as dictated by the needs of the restaurant and its guests.

Company Overview

Proper Hospitality is made up of a diverse group of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: There is a right way to do things and anything less just isn't proper. We are seeking out the best of the best from inside and outside of the industry to work alongside us as we grow a new kind of lifestyle Hospitality Company inspired by a centuries-old tradition. The work is challenging and fast-paced but rewarding above all.

Proper Hospitality provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, gender, gender identity or expression, genetics, or any other federal/state protected category.

Proper Hospitality will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.