Connect Intake Advisor - Fort Myers, United States - Healthy Start Coalition SWFL

Description

This position is responsible for delivering Connect - Coordinated Intake and Referral (CI&R) program services that provide initial intake, outreach, and case management services to pregnant women and families.

CI&R serves as the central intake for all services in the community for pregnant and postpartum mothers.

This position requires excellent telephone communication skills, strong computer and data entry skills, and basic knowledge of pregnancy services, and home visiting.

Essential Duties and Responsibilities include the following:
Provide case management services by telephone for the clients in the Connect - Coordinated Intake and Referral (CI&R) program. Secure client consent and protect confidentiality at all times. Provide information and eligibility criteria on all programs and services available to clients.


Case management assessment services include:
a. Initial Intake and counseling for enrollment into a home visiting program;
b. Initial counseling for enrollment in a managed care plan;
c. Assisting pregnant women in finding a prenatal provider;
d. Assisting families in identifying a pediatrician or family practice provider;
e. Providing referrals and follow-up to home visiting programs and community

f. Explaining Medicaid insurance benefits, as necessary;
g. Explaining WIC benefits, as necessary;
h. Educating on family planning, nutrition, and mental health;
i. Educating on car seats, Diaper Bank, community resources.

• Perform accurate, secure, and confidential data entry of client information into the Well Family data system.
• Complete the Initial Intake and refer to appropriate home visiting programs, or community resources.

Pay:
$ $18.00 per hour


Experience:

• Customer service: 1 year (required)
• Medical terminology: 1 year (preferred)
• Computer skills: 1 year (required)

Ability to Commute:

• Fort Myers, FL required)

Ability to Relocate:

• Fort Myers, FL 33901: Relocate before starting work (required)

Work Location:
Hybrid remote in Fort Myers, FL 33901