Loan Servicer Support - Austin, United States - Velocity Credit Union

Velocity Credit Union

Verified Company

Austin, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Loan Servicer Support

We are looking for dynamic, extraordinary people with a passion to provide outstanding service and financial solutions to our members.

If you enjoy working in the service industry, offering problem-solving solutions while building relationships that create long-lasting connections, this may be the job for you

Your skills:

High school diploma, GED, or vocational equivalent required.
6 months to one year of experience in a related field required.
Experience with customer service preferred.
Passion for providing outstanding customer service and a positive attitude.
Effective time management skills including the ability to prioritize multiple responsibilities and organize work tasks.
Experience controlling negotiable instruments.
Ability to work in a fastpaced environment with high attention to detail.
Ownership of the customer experience through issue resolution.
Adaptable to a productive team environment where knowledge is shared, and feedback and coaching are welcomed.

Your position summary:

The Loan Servicer in our Lending Support department will assist members with questions or problems related to their credit union accounts in a courteous, professional manner.

This role will perform any and all functions related, assisting members with questions or problems related to their account, maintaining loan files, and supporting other areas in the credit union's lending department.

Why Velocity?

At Velocity, were committed to upholding our mission of providing our community personalized service and unique value as their local banking alternative.

We take pride in our work culture, exemplify our core values daily, and stand by the credit union philosophy of People Helping People to continue to drive our vision of making a positive impact on our members and their financial goals.

This position offers competitive pay, great benefits including medical/dental/vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee and family events, and more

Work Schedule
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Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.