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    Restaurant Supervisor - Kansas City, United States - Great Wolf Resorts

    Great Wolf Resorts
    Great Wolf Resorts Kansas City, United States

    1 week ago

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    Description

    ** Restaurant Supervisor**

    **Job Category****:** Food & Beverage **Requisition Number****:** RESTA018282 Showing 1 location **Job Details**

    **Description**

    **$19.75/hr FULL TIME W/ BENEFITS**

    At Great Wolf, the **Restaurant Supervisor** is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations.

    **Essential Duties & Responsibilities**

    Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards

    Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters

    Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns

    Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance

    Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift

    Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)

    Identify all Out of Order equipment and pass along to Manager for repair

    Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc.

    Assists with the coordination and execution of birthday parties

    Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

    **Basic Qualifications & Skills**

    Some High School education or equivalent

    1+ year previous experience in a food service team lead capacity or leadership role

    1+ year utilizing Point-of-Sale (POS) technology

    Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling

    Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed

    Successful completion of criminal background check and drug screen

    **Desired Qualifications & Traits**

    Prior experience with Micros POS

    Serve-Safe and/or TIPS certification

    Proven teamwork

    Projects professional image that inspires trust and confidence

    Enthusiastic and positive energy

    **Physical Requirements**

    Able to lift up to 30 lbs.

    Able to bend, stretch, and twist

    Able to stand for long periods of time

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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