Desktop Support Specialist - Glendale, United States - Expedite Technology Solutions

Expedite Technology Solutions
Expedite Technology Solutions
Verified Company
Glendale, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

- Manage the daily operations of specified locations, covering software, hardware, backups, phone administration, and local area network.

- Deliver level I & II end-user support for software and hardware issues.

- Address Desktop Virus and malware issues promptly.

- Ensure daily backup of all network files.

- Conduct service administration tasks for software and hardware products to uphold manufacturer warranties.

- Troubleshoot software and hardware issues through debugging, testing, and vendor coordination.

- Contribute to the purchasing of new computer equipment and peripherals for specified locations.

- Manage software and hardware inventory effectively.

Experience and Qualifications:


- Associate's degree (AA) or equivalent from a two-year college or technical school.

- Minimum of two to three years of related experience and/or training.

- Proficiency in ticketing systems, Office Suite, Microsoft Intune, Networking, and A/V.

- Certifications: A+ PC Technician; Network + and Dell Hardware certification are advantageous.

Top 5 Must-have Skills:


- Recent corporate experience providing office technology support.

- Strong communication and presentation skills, adept at conveying information to executives, vendors, and customers.

- Experience with ticketing systems, delivering on-site Level I & II support.

- Proficiency in inventory tracking systems.

- Ability to oversee daily operations independently while collaborating with teams for technology support.

Top Nice-to-Have Skills:


- Network + and Dell Hardware certification.

Experience in executive level support

Job Types:
Full-time, Contract


Pay:
$ $40.00 per hour

Expected hours: 40 per week


Experience level:

  • 5 years
  • 7 years

Schedule:

  • 8 hour shift
  • Day shift

Application Question(s):

  • What is your desktop support experience, and how was support provided (Onsite, Field, Remote)? Could you elaborate on the largest group of users you have supported in the last two years?
  • How frequently have you collaborated with teams in the past six months? Could you share a recent collaborative experience resolving a technical issue?
  • Please provide detailed insights into your experience with Troubleshooting and/or Administration of MS 365 products, including Microsoft Outlook 365.

Education:


  • Associate (preferred)

License/Certification:

  • CompTIA A+ (required)
  • CompTIA Network+ (preferred)
- dell hardware (preferred)


Ability to Commute:

  • Glendale, CA required)

Ability to Relocate:

  • Glendale, CA 91205: Relocate before starting work (required)

Work Location:
In person
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