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    Community Concierge - Chicago, IL, United States - YMCA of Metropolitan Chicago

    YMCA of Metropolitan Chicago
    YMCA of Metropolitan Chicago Chicago, IL, United States

    Found in: One Red Cent US C2 - 3 days ago

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    Description

    Inspiring Change through the Power of Play McCormick YMCA is hiring a Community Concierge team who want to turn their passion for customer service into a career.

    The YMCA of Metropolitan Chicago is dedicated to creating long-lasting positive change, whether it's through health and wellbeing, early education, violence prevention, or one of our other programs and services. We're looking for talented individuals who are committed to empowering our community by creating a safe and welcoming environment that encourages growth and support - individuals like you

    Community Concierge team members serve as the face of the Y and support a best-in-class experience for our customers. You will actively interact and engage with community members, provide solutions and offerings, and support them in discovering opportunities at the YMCA.

    Salary range starts at $15.86 per hour, flexible scheduling, and opportunities to grow within the organization

    Scope and Responsibility

    • Greet community members and guests and make them feel welcome and engaged
    • Answer phones and email inquiries
    • Actively manage customer transactions
    • Support facility operations by partnering with local Community Hub leadership to ensure community spaces are clean at all times
    • Anticipate individuals needs in order to accommodate them and provide an exceptional customer experience
    • Maintain inventory of supplies and order new stock, as needed
    • Ensure front desk operations run smoothly and efficiently
    • Conduct hub tours responsive to the needs of prospective customers; sell memberships

    Requirements

    • At least 18 years of age
    • Earned high school diploma or GED
    • Ability to work flexible hours, weekends, and/or holidays, as needed
    • Top-notch verbal, written, and interpersonal communication skills
    • Bilingual, English/Spanish highly preferred

    Child Abuse Prevention - Supports the YMCA's commitment to child abuse prevention by:

    • Reporting any items that may provide a health or safety hazard to staff, members or guests to your supervisor
    • Following all policies and procedures related to keeping children safe in our facilities and programs, including those related to the monitoring and supervision of children
    • Reporting any suspicious behavior and violation of policy and procedures to your supervisor
    • Completing all child abuse prevention training as required

    Qualifications


    BehaviorsTeam Player - Works well as a member of a group
    Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
    Enthusiastic - Shows intense and eager enjoyment and interest
    MotivationsGrowth Opportunities - Inspired to perform well by the chance to take on more responsibility
    Self-Starter - Inspired to perform without outside help
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