Jobs
>
Saint-Brieuc

    Help Desk Support Coordinator - Fairfax, United States - Cornerstone Recruiting

    Default job background
    Description
    Help Desk Support Coordinator
    Fairfax, VA

    We are working with a nationwide engineering, environmental, and management consulting firm. They are based in Fairfax, VA and provide environment inspection services for commercial, institutional, and residential communities and buildings nationwide.

    We are seeking a motivated, career, and customer-oriented Help Desk Support Coordinator to provide support to our staff, vendors, and clients while building an exciting and rewarding career. The ideal candidate will be extremely detail-oriented, well organized, and self-motivated with the ability to juggle multiple projects simultaneously and manage time efficiently with limited oversight.

    Essential Functions:
    • Responsible for coordinating Help Desk support requests to ensure that they are completed on time while documenting resolution steps and actions taken to assist in preventing similar problems from occurring in the future
    • Work with staff, either in person, virtually, via email, or over the telephone, to help set up technology and/or troubleshoot issues
    • Perform maintenance on existing software programs, as required, to ensure that programs are working efficiently
    • Create test cases, debug software issues, and assist in implementing enhancements/updates to existing software
    • Collaborate with the Automation Team to fully understand each software update and clearly communicate the updates to our internal employees and external clients.
    • Assist in coordinating automation processes that are currently in place
    • Responsible for analyzing company and user needs to develop possible solutions via the use of automation
    • Constantly challenge all automation processes within the organization to increase efficiencies and reduce operating time
    • Assist with Mobile Device Management including issuing out devices to new hires, replacing devices, exchanging devices through insurance, keeping updated records in the MDM Portal, and troubleshooting device issues with our Field employees
    • Build new workstations, for office and remote employees, to ensure that employees have the necessary equipment
    • Maintain existing workstations, as needed, and keep an inventory of all company technology equipment
    • Update Company Technology Equipment Policies for all employees (Office, Remote, & Field)
    • Assist in planning, coordinating, and consulting with vendors for hardware/software purchases, product services, and support
    • Work with IT Contractor and Operations to install and configure computer hardware operating systems and applications and train end-users on how to set up and use new technologies
    • Work with IT Contractor and Operations to troubleshoot system and network problems, diagnosing and solving hardware or software faults
    • Contribute to team effort by cross-training in multiple departments to assist in the completion of project deadlines, as needed
    • Assist Administrative Support Team, as needed, in answering phone calls
    • Handle sensitive information in a confidential manner
    • Carry out other administrative tasks as needed such as mail distribution (US Government Client/FedEx), processing documents (i.e. letters, correspondence, reports, agendas, minutes), maintaining records with effective filing systems, and other related items.
    • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
    Education/Experience:
    • Associate Degree in Computer Science, Information Technology, or equivalent work experience is required
    • 1 -2 years of professional experience working in a Help Desk Support Role
    • Strong experience with modern Windows-based systems
    • Strong knowledge of troubleshooting Microsoft Office Suite, Office 365 Administration, Software Licensing,
    • OneDrive for Business, and SharePoint
    • Demonstrated ability to prepare comprehensive project documentation (requirements, system design, interface control documents, security, etc.)
    • Familiarity with IT technologies such as networking, security, backup and recovery, and VPN
    • Experience with providing support using and maintaining largescale software systems and/or databases is preferred
    • Working experience with Mobile Device Management Platforms preferred
    Additional Requirements:
    • Strong time management skills and the ability to establish reasonable and attainable deadlines for resolution
    • Must have strong interpersonal skills necessary to work in a dynamic and fast-paced environment
    • Ability to prioritize and manage several milestones and projects efficiently
    • Must be able to work independently, proactively, and handle multiple support requests at once to address employees' needs as efficiently as possible.
    • Must be solution-oriented with efficient problem-solving skills
    • Strong oral and written communications skills required
    If interested please apply directly to this ad or to Chris at


  • Fairfax County, VA Fairfax, United States

    Salary : $69, $115,540.88 Annually · Location : COMMUNITY SERVICES BOARD - MULTIPLE LOCATIONS, VA · Job Type: FT Salary W BN · Job Number: · Department: Community Services Board · Opening Date: 02/24/2024 · Closing Date: 5/24/2024 11:59 PM Eastern · Pay Grade: S25 · Posting Type ...


  • Rappahannock Area Community Service Board Fredericksburg, United States

    OVERVIEW · Coordinates support services involving case management, outreach, assessment, service linkage, monitoring, advocacy and counseling to individuals with a diagnosis of intellectual or developmental disability. Work is performed under general supervision and is guided by ...


  • CENTURY 21 Redwood Realty Fairfax, United States

    · Job Description · Looking for a breakthrough in your real estate career with the proper discipline, systems, and culture? · If you already possess your real estate license, we want to speak with you · We're looking for a Licensed Real Estate Agent who is a coachable self-start ...

  • Insight Global

    Contract Coordinator

    4 weeks ago


    Insight Global Fairfax, United States

    Insight Global is looking for a Contracts Coordinator to join a company dedicated to the support and transformation of the commercial and federal space. This individual will work closely with the sales and executive teams to build proposals for a variety of government clients the ...


  • Ox Hill Companies Fairfax, United States

    Ox Hill Companies is a commercial and mixed-use real estate developer focused on reimagining and transforming underutilized properties with a focus on arts, entertainment, and hospitality. Our mission is to drive positive change in the communities we serve by creating, building, ...


  • Tuvli Falls Church, United States

    Overview · Tuvli is looking for a Administrative Assistant to work in Virginia. To join our team of outstanding professionals, apply today · Responsibilities · Provide administrative support to Program Manager and IT support staff. · Greet customers, answer customer phone calls, ...

  • DesignForce

    Office Coordinator

    1 week ago


    DesignForce Fairfax, United States

    Do you have a passion for helping others? Don't miss out on this exciting opportunity to not only support our client, a boutique architecture firm in Fairfax, Virginia, but to help them thrive · The Office Coordinator is an integral part of this firm's daily operations as they a ...

  • Bartlett & Skolfield

    Marketing Manager

    5 days ago


    Bartlett & Skolfield Fairfax, United States

    MARKETING MANAGER · If you are a passionate marketing professional with a strong commitment to driving strategic initiatives and achieving measurable results, then this may be the right position for you Our client has a collaborative approach, with a solid & dynamic team environm ...


  • Apex Systems Fairfax, United States

    Apex Systems has an Immediate Need for a (Hybrid Remote) Director of Business Development in Fairfax, VA This will be an Estimated "6 Month Contract to Permanent Hire" opportunity, supporting one of our Largest DoD / Government Clients in South East Virginia. Please see below for ...


  • Dominion Hospital Falls Church, United States HOS

    Description · Introduction · Are you looking for a place to deliver excellent care patients deserve? At Dominion Hospital we support our colleagues in their positions. Join our Team as a(an) Assessment and Referral Nurse - RN - PRN and access programs to assist with every stage ...


  • BBM Staffing Fairfax, United States

    The Clinical Research Manager plays a crucial role in supporting the Research Department. This position involves a combination of leadership tasks, administrative duties, and direct patient care. The Research Nurse Manager assigns tasks to their nursing team, evaluates their perf ...

  • Dewberry

    Sr Project Manager

    3 weeks ago


    Dewberry Fairfax, United States

    Dewberry is seeking a Senior Project Manager to lead MEPS Infrastructure teams designing electrical, mechanical, and structural systems on Water/Wastewater projects. Role includes interfacing both with internally led engineering teams and marketing directly to external clients/ow ...


  • 11th Hour Service Falls Church, United States

    HQ Office & Events Ambassador - Part Time, 16 hours/week · Join our dynamic team at the heart of our operations as the HQ Office & Events Manager. Your smile greets our team and guests every day, while your positive attitude, enthusiasm to serve, and attention to detail will dire ...


  • American Committee for Middle-East Rights Falls Church, United States

    Position description: · ACMER is seeking a qualified and passionate applicant for its position. The Senior Program Associate (SPA) will assist in the design and implementation of a strategy for ACMER's programs. The SPA will assist in the development of programs, drafts proposal ...


  • Ledgent Technology Falls Church, United States

    Job Description · The successful candidate will be responsible in supporting Oracle Cloud PPM suite of modules. This position focuses on assisting and working with implementation partner through all phases of Oracle Cloud ERP & EPM implementation. This position will be required t ...


  • Dewberry Fairfax, United States

    The communications coordinator works in conjunction with the corporate communications department to meet the communications and pre-positioning goals of the organization. The coordinator requires a range of practical skills because of the varied requests anticipated with individu ...


  • Centria Autism Fairfax, United States

    · Centria Autism is the largest provider of Applied Behavior Analysis (ABA) for children with Autism Spectrum Disorder (ASD) across the state of Michigan, with services in 12 other states. Our mission is to help every child living with autism to develop, pursue and achieve their ...

  • INSPYR Solutions

    Telecom Engineer

    1 week ago


    INSPYR Solutions Fairfax, United States

    Title: Avaya Telecommunications Engineer · Location: Fairfax, VA · Length: Direct Hire · Pay: $110,000-150,0000 · Work Requirements: Must be a United States citizen holding Top Secret Clearance with full scope polygraph. Applicants must be currently authorized to work in the Unit ...

  • Marriott International, Inc

    Gatehouse Attendant

    2 weeks ago


    Marriott International, Inc Falls Church, United States

    Additional Information Part-Time, 2-3 shifts/week · Job Number · Job Category Food and Beverage & Culinary · Location Residence Inn Fairfax Merrifield, 8125 Gatehouse Road, Falls Church, Virginia, United States VIEW ON MAP · Schedule Part-Time · Located Remotely? N · Relocation? ...


  • ArcSource Group, Inc. Falls Church, United States

    We are seeking a Six Sigma Black Belt (Lean) to provide consulting, coaching, workshop facilitation, and project management support for an organization within the Air Force Medical Service. This position requires a seasoned professional who is passionate about collaborating, supp ...