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    Dispatcher - Oakland, United States - ProLogistix

    ProLogistix
    ProLogistix Oakland, United States

    3 weeks ago

    Default job background
    Description
    Base Pay: 25.00 per HOUR

    Dispatcher, at the Port of Oakland, CA $25/hr. We are currently hiring for a Dispatcher in Oakland, CA. The available shift is 2pm-10:30pm Job Description: ...

    Continue reading "Dispatcher"

    Dispatcher, at the Port of Oakland, CA
    $25/hr.

    We are currently hiring for a Dispatcher in Oakland, CA.

    The available shift is 2pm-10:30pm

    Job Description:

    We are seeking a reliable and detail-oriented individual to join our team as a Dispatcher. The Dispatcher will be responsible for efficiently coordinating and dispatching service requests to our team of technicians or drivers. The ideal candidate will have excellent communication skills, strong organizational abilities, and the ability to thrive in a fast-paced environment.

    Responsibilities:

    Receive and prioritize service requests from customers or internal departments.
    Assign and dispatch technicians or drivers to service calls based on location, availability, and expertise.
    Monitor the progress of service calls and provide updates to customers as needed.
    Communicate effectively with technicians or drivers to ensure timely arrivals and efficient resolution of issues.
    Coordinate with other dispatchers and supervisors to optimize scheduling and resource allocation.
    Maintain accurate records of service calls, including details of the issue, actions taken, and resolutions provided.
    Assist with scheduling and dispatching routine maintenance tasks as needed.
    Handle incoming calls and emails from customers, vendors, or internal stakeholders.
    Provide exceptional customer service and address customer concerns or inquiries in a professional manner.
    Requirements:
    • Proven experience in a dispatching or customer service role.
    • Excellent communication skills, both verbal and written.
    • Strong organizational and multitasking abilities.
    • Proficiency in computer applications, including dispatching software and Microsoft Office suite.
    • Ability to remain calm and focused under pressure.
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