Customer Service Representative - Oxford, United States - Royal Bank

Description

Royal Bank is looking to grow our team with a full-time customer service representative that will work in our Oxford office.

The work environment is fast-paced with diverse job duties and opportunities for growth. Royal Bank is a 5-star rated, locally owned, family-friendly community bank.


Employee & Job Title:
Customer Service Representative

Location:
Oxford

Essential Duties:
Essential job duties for this position include the following items. Other duties must be performed as assigned or required.

• Balances each day's activity
• Be very knowledgeable in bank policies, procedures and regulations
• Assist with night depository duties, mail, fed ex, and ups duties.
• Assist with vault controls, orders, sells and buys currency and coin to various tellers including other bank branch locations Loomis services
• Responsible for processing new account transactions; opening, maintaining and closing of all account types
• Counsel and advises customer requiring assistance in selecting appropriate type of account services
• Work as a team to achieve maximum customer satisfaction through servicing and building relationships and supporting our referral program
• Maintain accurate files
• Provides a high level of customer service (per the Bank's Customer Service expectation) to both external and internal customers on a constant and consistent basis
• Phone answering skills are critical for this position. The phone is still the most primary point of contact with customers

Travel to other offices as required


Qualifications:
To perform this job successfully, the Account Representative must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and ability required.


Education:

High School diploma


Experience:

• Computer skills and cash handling experience required
• Strong customer service, interpersonal, organizational and problemsolving skills required
• Friendly, enthusiastic attitude required
• Previous phone experience preferred
• Understanding of Excel, Word & PowerPoint

Language Skills:
Ability to speak, and write in English at the level necessary for the effective accomplishment of essential job duties


Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret instructions


Equipment used - computer, phone, fax, copier, and calculator


Physical Demands:

The physical demands, and approximate time spent engaged in them, are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing less than 2/
• Walking less than 1/
• Sitting more than 1/
• Use of hands to finger, handle or feel more than 2/
• Reaching with hands and arms more than 2/
• Climbing or balancing rarely
• Stooping, kneeling, crouching or crawling rarely
• Talking or hearing more than 2/
• Weight lifted/carried an average of 5 to 20 pounds frequently
• Vision must have clear vision near and far, with or without corrective measures
• Travel occasionally

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

• Environmental typical office environment
• Outdoor weather conditions infrequently
• Noise level low, typical office noise

Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Inperson

Application Question(s):

• What interests you in this position?

Education:

• High school or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Cash handling: 1 year (preferred)

Work Location:
In person