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    Program Manager - Baltimore, United States - Morgan State University

    Morgan State University
    Morgan State University Baltimore, United States

    1 month ago

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    Description


    The Program Manager reports to the Executive Director and is responsible for supporting the day-to-day operations of the 10KSB program.

    They play a vital role in ensuring program operations are effective by acting as a key liaison to program participants from application to graduation.

    The Program Manager will work closely with the Lead Faculty, Executive Director, and Outreach Manager/Director in managing the application and selection process, program logistics, and coordinating key meetings and activities.

    The successful candidate will be outcome-oriented, a problem solver, detail and task oriented, a skillful communicator, creative, self-motivated, be able to operate and complete tasks with minimal oversight, and will be an effective collaborator.

    High touch customer service skills are a plus.


    Responsibilities include:

    • Work with the Outreach Director to schedule and manage interviews, and collect and process application materials
    • Schedule applicants and panelist for interview day
    • Deliver acceptances and regret phone calls
    • Send welcome emails with all logistical information required for the start of the program
    • Coordinate business owner referral challenges in the classroom
    • Host in-person information sessions and finalist workshops (each 3x per year)
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