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    Restaurant General Manager - Wilmington, United States - 100 Ocean

    100 Ocean
    100 Ocean Wilmington, United States

    2 weeks ago

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    Description

    ** Restaurant General Manager | HOTEL DU PONT | Le Cavalier**

    **Job Category****:** Food & Beverage **Requisition Number****:** RESTA009327 Showing 1 location **Job Details**

    **Description**

    The General Manager is responsible for providing leadership to the assistant managers and hourly associates of the restaurant. This position oversees the management of the daily restaurant operations. They are responsible for achieving planned sales and budgeted profit levels for the restaurant through the implementation, management, and upholding of all company policies, procedures, programs, and operational excellence performance standards. The General Manager should exemplify the hotel and restaurant's history and beliefs. The General Manager provides direction and motivation to the management team and hourly associates to ensure effective execution of all restaurant positions, and the delegation/completion of responsibilities for all positions, in order to provide our guests with an exceptional experience and exceptional product quality. This is the key position within the restaurant to ensure operational excellence is maintained, including a sanitary, safe, respectful, efficient and high-quality work environment while effectively managing operational/product costs.

    Core Work Activities

    Leads and participates in special projects as requested by the Director of Food & Beverage

    Oversees the Management of all daily restaurant operations, promotions and Restaurant special events

    Audits and maintains food safety, including ensuring food-handling employees have necessary safety certifications

    Implements guidelines, policies, and procedures

    Anticipate and address guest issues and establish proactive processes to promote guest satisfaction

    Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees/managers according to company standards

    Conducts a daily briefing with team members on current key activities

    Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary

    Communicates effectively with guests, management and employees

    Conducts a daily briefing with team members on current key activities

    Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation

    Serve as an inspiration to all staff to achieve upscale levels of performance

    Interacts in a positive way with other departments to ensure a positive guest experience

    Spends time speaking with guests and understanding the level of service the restaurant is providing on a daily basis

    Ensures that all pertinent staff is certified in TIPS training and ensures responsible service of alcohol

    Ensures that all applicable laws are followed with the service of food and beverages

    Candidate Profile

    Education and Experience

    3-5 years experience as a Restaurant Manager of high volume stand alone restaurant concept or hotel restaurant.

    Knowledge of Farm to Table Dining, Wine, Beer & Mixed Drinks

    Ability to motivate staff to achieve agreed upon goals and budget targets

    Effective communicator both oral and written

    Be innovative in finding solutions to challenges

    Be flexible and open to changes in guest expectations while working closely with sales and planning teams

    Must be a Positive and solution oriented leader

    Constantly training on new beverage products, standards and steps of service

    PM Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture.

    Reports to the Director of Food & Beverage

    **Qualifications**

    **Skills**

    **Behaviors**

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    **Motivations**

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    **Education**

    **Experience**

    **Licenses & Certifications**

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)

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