Field Service Engineer Level lll - Chicago, United States - Shimadzu Medical System

Description

Job DescriptionJob Description


JOB SUMMARY:
To provide field based technical support for the service and maintenance needs of the SMS product line.

This will include support for reactive service calls, planned maintenance activities, field based system upgrades and/or enhancements, and assistance with local sales and marketing activities in the assigned territory.

A major goal of this position is to ensure that customer satisfactions levels are maintained at the highest level possible.

This position reports to the National Service Business Director and for the territory and will have frequent interactions with the Area Service Lead for the territory.

Additionally, frequent interactions with the Technical Support personnel, direct service personnel and customers will be required.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following:

Perform preventative maintenance, service, and repair on SMS imaging products

Installation and calibration of mobile, fixed room, fluoroscopy radiology systems sold within the territory.

Diagnose and resolve networking problems, close calls, return inventory, provide FCO and PM documentation, etc.

Maintain excellent customer relationships through effective customer service, timely and efficient installations, service, and maintenance

Maintaining daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction

Aide and support the Company's business through the overall promotion of SMS

Submit administrative paperwork such as travel expenses, mileage expenses, overtime schedules and other forms as required in a timely fashion

Perform other duties as assigned by the Area Service Lead or National Service Business Director.


QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION/


EXPERIENCE:

Bachelor's degree in Electronics Technology or a related discipline is required, plus at least three years' experience as an x-ray field service technician or engineer.

Ability to read and understand electrical diagrams and schematics is a required. Ability to read and understand mechanical assembly instructions is required. Computer skills including Word, Excel and others that are pertinent to the position are required. PC/Laptop skills are required.


LANGUAGE SKILLS:
Individual must have the ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write short correspondence, send and receive communications via e-mail. Must be able to effectively communicate with internal staff and others in person, via phone or e-mail. Excellent inter-personal skills and written/oral skills are required. ·REASONING ABILITY:

Must have the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Must have the ability to generate work schedules to effectively complete all assigned tasks in a timely manner to meet schedules.

PHYSICAL DEMANDS:
Moderate physical demands for this position with under 50% standing and bending is required. Proper use of ergonomic computer accessories may lessen hand and wrist problems related to computer use.


WORK ENVIRONMENT:
The noise level in this work area is generally minimal.

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