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Margate

    Client Service Coordinator - Margate, United States - Banfield Pet Hospital

    Banfield Pet Hospital
    Banfield Pet Hospital Margate, United States

    3 weeks ago

    Default job background
    Full time
    Description
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    SUMMARY OF JOB PURPOSE AND FUNCTION
    The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the
    productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good
    communication with associates and clients, and coordinates the care of clients and pets in a happy,
    welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

    ESSENTIAL RESPONSIBILITIES AND TASKS

    • Live and exemplify the Five Principles of Mars, Inc.
    within self and team.
    ● Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure
    superior client care and maximum productivity of the veterinary medical team.
    ● Maximize the number of pets seen by the hospital team through through a productive and efficiently run
    hospital to support the needs of our wellness plan clients.

    • Provide professional, efficient and exceptional service at all times.
    This includes encouraging hospital
    visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them
    about their pet's health.
    ● Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
    Assist incoming clients by completing the required documentation, entering all pet information and
    history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
    ● Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing
    prescription items per the veterinarian's instructions, selling retail products and scheduling future
    appointments.
    ● Manage the finances by maintaining accurate balances and utilizing proper opening and closing
    procedures.

    • Conduct administrative functions as necessary.
    • Other job duties as assigned.

    THE FIVE PRINCIPLES

    • Quality – The consumer is our boss, quality is our work and value for money is our goal.
    ● Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we
    support the responsibility of others.

    • Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
    • Efficiency – We use resources to the full, waste nothing and do only what we can do best.
    • Freedom – We need freedom to shape our future; we need profit to remain free.

    HIRING QUALIFICATIONS

    COMPETENCIES
    Leadership
    ● Customer Focus
    ● Peer Relationships
    ● Integrity & Trust
    ● Action Oriented
    ● Listening
    Functional
    ● Preventative care and OWPs
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