- Schedules service work, and processes retail, warranty and internal repairs orders efficiently and in a timely manner.
- Manages technician's workflow and schedules assigned repair orders appropriately.
- Performs detailed write-up of customers concerns and incorporate required work utilizing "Complaint, Cause & Correction" on each repair order and provide timely estimates for customer approval.
- Has a continuous learning mindset, develops and maintains a high-level of service knowledge, including product recalls, service bulletins and warranty/service contract guidelines.
- Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, increase referrals and enhance dealer reputation.
- Resolves customer complaints or concerns in a timely manner and always looks for ways to better serve our customers.
- Obtains warranty or service contract approvals in a timely manner.
- Assists in maintaining a safe and environmentally friendly service operation.
- Effectively communicates with customers on a timely basis, keeping the customer proactively informed of the status and completion of their repairs.
- Performs quality control checks on finished boats, assuring completion of repairs & cleanliness.
- Promotes teamwork, and supports other team members, departments and locations to insure the customer has a seamless experience through the sale, financing, delivery and subsequent servicing of the boat.
- Supports sales team in the execution of successful Boat Shows, Store and Off-site sales/customer events.
- Customer satisfaction, both internal and external.
- Effective customer communication.
- Technician efficiency/productivity.
- Service response & turnaround times.
- Service RO revenues and profitability.
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Service Coordinator - Pompano Beach, United States - OneWater Inc
Description
Service Coordinators are responsible for providing an excellent customer service experience at OneWater Marine. They are passionate about delighting customers and achieving or exceeding the customers' expectations through timely service, done in a profitable and efficient manner.
Duties & Responsibilities
Drug Screening and background check are required.