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Jericho

    Sr. Telecommunications Engineer - Jericho, United States - 1-800-FLOWERS, INC.

    1-800-FLOWERS, INC.
    1-800-FLOWERS, INC. Jericho, United States

    3 weeks ago

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    Description

    We are open to candidates in the following areas:

    • Jericho, NY
    • Medford, OR
    • Chicago, IL
    • Columbus, OH
    • Atlanta, GA

    For nearly 40 years, 1-800-FLOWERS.COM, Inc. has been helping people express themselves perfectly to the special people in their lives. Each of our brands offers a wide variety of truly original gifts perfect for all of life's celebrationsfrom beautiful flowers and plants to one-of-a-kind keepsakes and delicious gourmet treats We are currently hiring a Sr. Telecommunications Engineer for our technology team. This position must handle multiple assignments in a rapidly changing, fast-paced environment with frequent direct interactions with senior management. This position supports key departments in various capacities.

    What you will get to do:

    • Guide the team and provide technical guidance to IT leadership.
    • Perform technical evaluations of systems and projects.
    • Address, propose, and design software solutions to address complex business telecommunication needs.
    • Installing, configuring, and maintaining telecom call center systems and software, such as IVR, ACD, CTI, CRM, etc.
    • Troubleshooting and resolving complex issues related to telecom call center operations, performance, and security.
    • Designing and implementing enhancements and upgrades to improve telecom call center functionality and efficiency.
    • Prepare technical and procedural documentation.
    • Provide technical guidance and support to colleagues.
    • Collaborating with internal and external stakeholders to ensure customer satisfaction and quality standards.
    • Review coding, testing, and documentation of software.
    • Apply modern principles, methods, and tools to business initiatives and capabilities.
    • Optimize systems in compliance with the required performance, ensuring minimal cost and promoting simplification
    • Prepare functional analysis.
    • Implement detailed engineering projects (examples: layout installation, configuration, support...)
    • Support and assist Telecommunications and Service Desk staff as required.
    • Provide management with daily, weekly, and monthly metrics

    What we seek:

    Minimum of 5 years experience in managing Telecommunications Systems Administration. Proficient knowledge of telecom call center technologies, protocols, and standards, such as SIP, VoIP, RTP, TCP/IP, etc. Must have both hardware and software support experience.Must have strong written and verbal communication skills. Must demonstrate the ability to collaborate and contribute as a strong team member, build solid relationships with team members; proactively seek guidance, clarification, and feedback. Experience with Microsoft Teams Voice, Jira, Genesys, Cloud-based Call Center, Python, and other scripting languages.

    The expected salary range for this position is $85,000 - $110,000 annually. The actual compensation will be determined by experience and other factors permitted by the law.



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