A Helpdesk Support Agent is a professional who provides assistance and technical support to customers or clients who are experiencing issues with a product or service - Macedonia, United States - NebulaWorks

NebulaWorks
NebulaWorks
Verified Company
Macedonia, United States

5 days ago

Meredith Sinclair

Posted by:

Meredith Sinclair

beBee Recruiter
Description

About our company:

XPRON SYSTEMS GMBH has been a successful 24/7 IT service provider in Macedonia since 2005, with over 15 years of experience in user helpdesk (UHD), commercial and technical hotline solutions, and as an IT system house offering various IT services.

With more than 200 employees at our location in Neuss, who work in user help desk (1st, 2nd and 3rd level support), 24/7 service center, and management - sales, team leadership, project management, quality management, in-house training, accounting, marketing, and PR.

At XPRON, we value and support your talents, and we also make sure to have fun. With our flexible working hours (24/7 operation), ongoing training and development, company events and summer parties with all colleagues, and a modern workplace with free drinks such as filtered water and tea, we offer many benefits for a successful start with us.

Your responsibilities at XPRON:

As a helpdesk support agent in 2nd level support, you will provide telephone support and advice to our customers in German and English:

  • Recording technical issues related to broadband internet access (e.g. DSL, FTTH, or coaxial network)
  • Classification, documentation, resolution, and de-escal
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