- Define, document, diagram and integrate work flow between departments and systems.
- Implement and support third party software and the integrations between systems and departments.
- Work independently with vendors and developers to prepare, troubleshoot and operate third party applications.
- Define and develop reports as needed using package specific report writers.
- Help integrate new solutions into existing systems and conversions from old to new environments.
- Manage customer relationships and ensure appropriate prioritization and timelines are met.
- Assist and train end-users in functions, security and information extraction.
- Troubleshoot end-user problems.
- Negotiate contract work for third party package support.
- Assist in maintaining yearly contract maintenance and vendor correspondence.
- Interpret and transform end-user needs to new or modified package components.
- Prepare written documentation and procedures for use by the IT Department and end-users.
- Maintain a digitally secure working environment with adequate protections.
- Communicate regularly with superiors regarding workflow and project development strategies.
- Maintain practices in adherence with HIPAA standards.
- Maintain up to date technical product knowledge and learn new technologies as required.
- Maintain an understanding of current and evolving standards such as privacy, confidentiality, e-commerce, accessibility, security and intellectual property rights.
- Four-year Computer Science or similar technical degree required. Equivalent experience will be considered.
- Skills:
- Sensitivity in relating to persons of varying backgrounds and demonstrates ability to work with diverse groups of people possessing various strengths, aptitudes and abilities.
- Ability to perform job responsibilities with a high degree of initiative and judgment.
- Demonstrate oral and written communication skills and effective interpersonal skills.
- Practical and creative problem solving skills.
- Programming skills required.
- Microsoft Operating Systems experience required.
- Experience working with and maintaining a strong Software Development Life Cycle.
- Experience with Robotic Process Automation (RPA) is a plus.
- Medical, dental, and vision insurance
- Defined-benefit pension plan
- 403(b) plan
- Life insurance
- Paid long-term disability
- Generous paid time off and holidays
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Description
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Responsibilities Include: