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it systems engineer - Richmond, United States - Hanover County Government
Description
Newly approved FY25 position.Anticipated start date is August 16, 2024
General Description
:
The professional applicant will provide one-on-one end-user service to resolve computer and computer related issues.
Assists in the delivery, inventory and set-up of workstation hardware, software, peripherals and diagnoses and resolves computer and local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems.
Coordinates timely repair of equipment and outside work orders and p rovides guidance for technology issues for staff and personnel, and provides a law enforcement perspective on information technology initiatives.
Organization:
The IT Systems Engineer - LE position is part of Hanover County's Career Development Program (CD). The IT Systems Engineer Ladder has four (4) levels:
IT Systems Engineer I, II, III and Senior. This position reports directly to the IT Project Manager and supervises no staff.
Essential Functions
:
·
Performs problem-solving and analysis, including incident management, problem management, and root cause analysis.
·
Systems implementation and systems management. Has working knowledge of information technology standards and protocols and applies these to develop appropriate solutions.
·
Manages work and priorities and utilizes project management practices.
·
Stays current in information technology developments which could impact the Sheriff's Office.
·
Maintains setup and maintenance of Application Security (User profiles and menus).
·
Performs user training and Application Support.
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Maintains and troubleshoots all cellular applications utilized by the Sheriff's Office to include Android/Apple platforms.
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Troubleshoots hardware and software problems.
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Determines user needs and development of procurement.
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Tests new applications and/or upgrades.
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Budgets, procures, and implements new/replacement hardware and software.
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Maintains automated inventory of all hardware, software and informational databases.
·
Vendor management.
Works closely with vendors to develop solutions that meet the needs of the Sheriff's Office; effectively escalate and resolve issues with vendors.
Gain strategic insight from vendors.·
Performs quality control of data (e.g. deletion of records).
·
Conducts audits as needed to ensure accuracy of data and information.
·
Serves as a liaison between the Sheriff's Office and the Information Technology Department.
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Performs related work as assigned.
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Ability to locate, apply, write, follow-up and report out on a grant process.
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Ability to effectively communicate on multiple levels.
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Develops and manages appropriate documentation.
·
Manages personal growth and development.
Working Conditions
:
A.
Hazards
·
None Known
B.
Environment
·
Office, field. Travel for training and conferences.
C. May work beyond normal schedule.
D.
Physical Effort
·
Moderate – lifts supplies and equipment (PCs, printers, etc.)
E. Exempt
Knowledge, Skills and Abilities
:
Ability to analyze user needs, report findings, and provide recommendations with minimal direction, required.
Effective oral and written communication skills.
Must have in-depth knowledge of computer systems Law Enforcement Records Management Policies and be familiar with Incident-Based Reporting.
Skill to administer a Local Area Network in a Windows environment.
Proficient in the utilization of Microsoft Office Applications and records management policies and able to conduct training in the use of utilized systems.
Education, Experience and Training
:
Four years' college education required with a Bachelor's degree in Information Systems, Computer Science or related field preferred.
Three years of relevant experience preferred. Network experience and background in Law Enforcement Information Systems preferred. –
OR
– Any equivalent combination of education, experience and/or training sufficient to demonstrate the required knowledge, skills and abilities is acceptable.
Special Conditions:
·
Comprehensive background investigation to include fingerprinting and polygraph.
·
Valid Commonwealth of Virginia Driver's License.
·
Twelve-month probationary period.
·
Serves at the will of the Sheriff.
·
Work beyond normal work schedule.
Revision Date
:
April 2024
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