IT Desktop Analyst - Houston, United States - Radiant Digital

Radiant Digital
Radiant Digital
Verified Company
Houston, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

About Us:

Radiant Digital delivers technology consulting and business solutions for commercial and government clients.

Our flexible delivery model allows us to provide end-to-end solution delivery, single project execution, and, or strategic resources.

CMMI Maturity Level III and ISO certified.


Responsibilities:


Description:

Under general supervision, applies a high level of Information Technology skills in direct support of Halliburton employees and partners. Troubleshoot complex desktop software and hardware problems. Provide desk-side and remote support in the use of systems in a LAN/WAN environment. Follow-up with customers to assure satisfactory incident closure; updates and closes call records for work performed. Assists in supervising others. Provides basic job training and guidance on a regular basis; performs work of same or closely allied nature. Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability, or operations. Consequences of error are easily measured and can be confined. Skills are typically acquired through completion of an undergraduate degree in an MIS field.

Desired technical skills acquired through A+ certification, NET+ certification, MCSE certification or equivalent work experience and 4 years of experience in IT desktop support which includes experience in basic networking administration.


Skills:1. Minimum 5 years desktop experience.


  • General knowledge of program management & network/infrastructure.
  • Able to work in MS Office/Office 365.
  • ServiceNow experience preferred but not required.

Soft Skills:


  • Self-starter, motivated, possibly has leadership tendencies.
  • Excellent communication skills, customer service oriented.
  • Problem solving skills, organized.

Required Certifications:

CAPM nice to have, but not necessary.
More jobs from Radiant Digital
See all jobs of Radiant Digital