Jobs
>
Jacksonville

    Remote Tier 2 IT Field Technician - Jacksonville, United States - Enterprise Integration

    Enterprise Integration
    Enterprise Integration Jacksonville, United States

    3 days ago

    Default job background
    Description

    Job Description

    Job Description

    JOB DESCRIPTION

    JOB TITLE: Tier 2/Field Services Technician

    LOCATION: Jacksonville, FL

    IMMEDIATE SUPVR: Field Services Manager/Service Desk Manager

    Responsibilities will include, but are not limited to:

    Inclusive support

    • Meet metrics including Service Level Agreements, utilization statistics, customer service statistics, ticket quality, billable hours, and quality of project documentation.

    · Ensure Field Services Manager is aware of any upcoming projects or changes that may affect Field Service Team availability

    · Keep up to date on the latest technologies

    • Providing training and mentoring for new employees
    • Generate SOPs to help others identify and resolve events
    • Provide availability to Field resources. If a resource is not available, you may be required to visit a customer's location to backfill during the other technician's absence

    Tier 2 support

    • Hardware Inventory Management
    • Security Access Controls
    • During peak call volumes, outages, or when requested by Service Desk Management, assist the Service Desk by participating in call or email triage/resolution
    • Provide escalation support for the Service Desk
    • Call users to provide event resolution and confirmation
    • Review 'aging' tickets to ensure events are well communicated with end users and expectations are being met
    • Identify common issues received and provide enhanced solutions to expedite resolution

    Field/Onsite support ( Periodic )

    • Perform analysis, diagnosis, and resolution of complex PC problems for a variety of end users, implementing in person or remote corrective solutions, where applicable.
    • Communicate accurate and timely status of incidents internally and externally, setting expectations and following through with customers and coworkers.
    • Configure, test, maintain, and troubleshoot end user workstation hardware, software, networked peripheral devices, and networking hardware products, including laptops, desktops, mobile phones, tablets and handheld devices
      • Regular computer re-imaging inclusive of user data backup and reconfiguration
      • Support offices, conference rooms, server rooms, IT equipment closets, and warehouses
      • Support mobile devices
      • Ship and receive PCs
      • Support MS Office and email issues
    • Printer Support
      • Work with vendors to ensure printers functioning properly
      • Support installation of printers on PCs
      • Maintain printers thru scheduled maintenance, where applicable
    • Accurately document instances of hardware failure, repair, installation, and removal.
    • Maintain up-to-date knowledge of hardware and equipment contracts and facilitate contract-based installations.
    • If necessary, liaise with third-party support and IT equipment vendors.

    · Field technical questions from team and attempt to resolve prior to escalation to management

    REQUIREMENTS OF THE JOB:

    Software:

    • Microsoft Office suite (all versions)

    Operating Systems:

    • All Microsoft Desktop, MAC, IOS and thin client operating systems

    Hardware:

    · Desktops, laptops, wireless devices, A/V, network printers

    Education:

    • High school degree or equivalent required
    • Associate's degree in IT or related field preferred

    Experience:

    • 3-5 Years desktop support role

    Certifications:

    • A+, Net +, MCP, ITIL v.3, MAC certified technician

    Other:

    · Candidate must be a good "organizational fit" with the rest of the team.

    · Strong understanding of Windows Active Directory users and computers.

    · Strong understanding of Windows permissions.

    · Excellent communication skills.

    · Ability to multitask in a fast paced environment.

    · Must be creative and flexible.

    · Strong interpersonal skills essential.

    · Good attendance required.

    · Ability to effectively build relationships with customers.

    · Ability to quickly learn to support proprietary client applications

    · Comfortable performing remote support

    · Must be aggressive and highly motivated individual who can take initiative and work independently

    · Excellent written and verbal communication skills

    · Strong organizational and project management skills and the ability to multi-task

    · Strong creative and analytical skills

    · Internet savvy and computer skills

    · Must know how to manage multiple deadline schedules

    · Strong attention to details and deadlines.

    · Good attendance required.

    Travel: Yes

    If yes, how often:

    Travel required between multiple locations in and around the Jacksonville area.

    On-Call Duty: No

    If yes, how often: n/a

    (On-call duty requirements are subject to change.)

    Physical Requirements: YES

    If yes, describe: 30 – 100 lbs. (Computer equipment)

    How often? Frequently

    Job Status: Full-time/salaried (40 hrs);

    Core work hours/days: 7am-4pm M-F

    Company DescriptionEnterprise Integration, acknowledged by CRN as one of North America's top managed service providers , is headquartered in Jacksonville, Florida. EI is an onshore IT managed service provider and is uniquely qualified to meet your needs. EI, through digital robotics technology, delivers a comprehensive solution designed to increase user productivity, decrease risk, and provide a predictable cost model for IT all with world-class customer service. We have the right people, processes, and tools to provide your company with the highest quality and most flexible solutions to meet your specific needs.

    To learn more about us and our suite of services, visit

    Company Description

    Enterprise Integration, acknowledged by CRN as one of North America's top managed service providers , is headquartered in Jacksonville, Florida. EI is an onshore IT managed service provider and is uniquely qualified to meet your needs. EI, through digital robotics technology, delivers a comprehensive solution designed to increase user productivity, decrease risk, and provide a predictable cost model for IT all with world-class customer service. We have the right people, processes, and tools to provide your company with the highest quality and most flexible solutions to meet your specific needs.\r
    \r
    To learn more about us and our suite of services, visit
  • HR Solutions Atlanta

    Field Service Hydraulic Technician

    2 days ago

    HR Solutions Atlanta Jacksonville, United States

    **Immediate opportunities for Remote Field Service Technicians** · If you enjoy challenging work where you can broaden and utilize your skillset including mechanical, electrical, plumbing and hydraulics this job is for you. · The Field Service Hydraulic Technician will perform ro ...

  • Mazzella Companies

    Crane Field Service Technician

    5 days ago

    Mazzella Companies Jacksonville, United States

    Overview: · The Overhead Service Technician is a front-line employee with direct customer contact and is a valued, essential part of the company's success; in addition to technical skills, people skills are vital for effective customer relationship management and decision-making. ...

  • Swift Industrial Power

    Field Technician

    2 days ago

    Swift Industrial Power Jacksonville, United States

    Job Description · Job DescriptionField Service Technician Job ResponsibilitiesOur Field Service Technicians are responsible for performing shop and field activities at manufacturing, warehousing, and distribution centers. This position reports to the local Service Manager and wil ...

  • HB NEXT

    Field Technician

    4 days ago

    HB NEXT Jacksonville, United States

    Job Description · Job DescriptionHB NEXT ) is looking for a Field Technician to join our team. The Field Technician will be based out of our Jacksonville office and is responsible for cleaning and clearing residential job sites from debris and dirt, installing and repairing silt ...

  • Computech Corporation

    Field Technician

    1 week ago

    Computech Corporation Jacksonville, FL, United States

    *Proposed work days and times:* · * [Mon-Friday 8am-5pm] Training hours may differ. · * Subject to change with some variation of possible rotation, weekends, nights, OT. · * Approx. [75 Miles] travel range. · * Primary work location [Jacksonville, FL 32216]. · * Work area coverin ...

  • Northrop Grumman

    Field Technician 2 or Field Technician 3

    1 week ago

    Northrop Grumman Jacksonville, United States

    At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advanc ...

  • Astrophysics Inc.

    Field Service Technician

    1 week ago

    Astrophysics Inc. Jacksonville, United States

    Job Description · Job DescriptionAstrophysics Inc. is a leading global designer and manufacturer of X-Ray security inspection systems. Since 2002, we have dedicated ourselves to ensuring a safer world through advanced X-Ray screening and imaging technology. Our systems are deploy ...

  • Astrophysics Inc.

    Field Service Technician

    1 week ago

    Astrophysics Inc. Jacksonville, United States

    Job Description · Job DescriptionAstrophysics Inc. is a leading global designer and manufacturer of X-Ray security inspection systems. Since 2002, we have dedicated ourselves to ensuring a safer world through advanced X-Ray screening and imaging technology. Our systems are deploy ...

  • COLT SERVICES LLC

    Field Machining Technician

    1 week ago

    COLT SERVICES LLC Jacksonville, United States

    Job Description · Job DescriptionJob Overview: · Colt is seeking a highly motivated individual who values a company that emphasizes quality and integrity. This individual will be tasked with implementing and monitoring the field machining technician training program in the local ...

  • COLT SERVICES LLC

    Field Machining Technician

    1 week ago

    COLT SERVICES LLC Jacksonville, FL, US, United States

    Job Overview: · Colt is seeking a highly motivated individual who values a company that emphasizes quality and integrity. This individual will be tasked with implementing and monitoring the field machining technician training program in the local Division; verifying that division ...

  • KRC Machine Tool Solutions

    Field Service Technician

    1 week ago

    KRC Machine Tool Solutions Jacksonville, United States

    Job Description · Job DescriptionDescription:CNC Field Service Technician · TRAVEL: REQUIRED UP TO 100% · To be the best, you have to work with the best KRC prides itself on providing unmatched service for our customers, and we can do that because we hire top-tier Field Service T ...

  • Stellar Energy Americas Inc

    Field Service Technician

    5 days ago

    Stellar Energy Americas Inc Jacksonville, United States

    Job Description · Job DescriptionField Service Technician · Position Type:Full-time, Non-exempt, Hourly · Reports to:VP Global Services · Supervisory Responsibility:None · Location:Remote · Company Summary · Stellar Energy provides custom power augmentation and energy plant solut ...

  • COLT SERVICES LLC

    Field Machining Technician

    5 days ago

    COLT SERVICES LLC Jacksonville, United States

    Job Description · Job DescriptionJob Overview: · Colt is seeking a highly motivated individual who values a company that emphasizes quality and integrity. This individual will be tasked with implementing and monitoring the field machining technician training program in the local ...

  • Astrophysics Inc.

    Field Service Technician

    4 days ago

    Astrophysics Inc. Jacksonville, United States

    Job Description · Job DescriptionAstrophysics Inc. is a leading global designer and manufacturer of X-Ray security inspection systems. Since 2002, we have dedicated ourselves to ensuring a safer world through advanced X-Ray screening and imaging technology. Our systems are deploy ...

  • COLT SERVICES LLC

    Field Machining Technician

    1 day ago

    COLT SERVICES LLC Jacksonville, United States

    Job Description · Job DescriptionJob Overview: · Colt is seeking a highly motivated individual who values a company that emphasizes quality and integrity. This individual will be tasked with implementing and monitoring the field machining technician training program in the local ...

  • Astrophysics Inc.

    Field Service Technician

    1 week ago

    Astrophysics Inc. Jacksonville, FL, US, United States

    Astrophysics Inc. is a leading global designer and manufacturer of X-Ray security inspection systems. Since 2002, we have dedicated ourselves to ensuring a safer world through advanced X-Ray screening and imaging technology. Our systems are deployed in critical infrastructure, av ...

  • Astrophysics Inc.

    Field Service Technician

    3 days ago

    Astrophysics Inc. Jacksonville, United States

    Job Description · Job DescriptionAstrophysics Inc. is a leading global designer and manufacturer of X-Ray security inspection systems. Since 2002, we have dedicated ourselves to ensuring a safer world through advanced X-Ray screening and imaging technology. Our systems are deploy ...

  • Astrophysics Inc.

    Field Service Technician

    1 week ago

    Astrophysics Inc. Jacksonville, FL, United States

    Astrophysics Inc. is a leading global designer and manufacturer of X-Ray security inspection systems. Since 2002, we have dedicated ourselves to ensuring a safer world through advanced X-Ray screening and imaging technology. Our systems are deployed in critical infrastructure, av ...

  • Astrophysics Inc.

    Field Service Technician

    4 days ago

    Astrophysics Inc. Jacksonville, United States

    Astrophysics Inc. is a leading global designer and manufacturer of X-Ray security inspection systems. Since 2002, we have dedicated ourselves to ensuring a safer world through advanced X-Ray screening and imaging technology. Our systems are deployed in critical infrastructure, av ...

  • Mersino Dewatering LLC

    Field Service Technician

    2 days ago

    Mersino Dewatering LLC Jacksonville, United States

    Job Description · Job DescriptionFounded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to custo ...