- Generous benefits, including personalized health coverage, paid time off, and holiday pay
- Working within our community, making a real impact, working alongside passionate colleagues
- Accessible leadership team, coaching for your growth, and ample training opportunities
- As a rapidly growing organization, there are endless opportunities to grow within the organization
- Helps patients understand and access our services better. Use the knowledge you gain from training, your problem-solving skills and support from your team answer patient calls effectively
- Helps keep track of our patient interactions. While on calls, use your expert listening skills to get to the heart of a patient's question quickly and document all interactions in real-time
- Assists individuals in making appointments for various clinical services throughout the BHSN System
- Communicates clear instructions related to scheduled services utilizing appropriate guidelines
- Identify and empathetically address patient concerns and, if necessary, escalate appropriately
- Triages specific and complex inquiries to the appropriate resource (management, clinical call center, billing call center, etc.)
- Supports collaboration and teamwork by sharing information and responding to questions/requests from the rehabilitation team and other support providers
- High school diploma/GED
- 1+ years of experience in a customer service role preferred.
- Valid NYS driver's license and reliable transportation required for local and regional travel.
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Call Center Representative - Morrisonville, United States - Behavioral Health Services North
Description
A Spanish version of this position is available upon request
La version de esta posicion esta disponible en Español si es requerida
BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly growing team
Your role at BHSN:
The Call Center Representative is on the front lines of delivering an exceptional customer experience for those that we serve in those organizations in which we partner. Expected to provide an exceptional patient experience in every counter, aligned with the organization's core values. This role plays a crucial part in our organization's first encounter with those that we serve.
What's in it for you?