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Myrtle Point

    Business Systems Analyst-Senior-CIO Org - Myrtle Point, United States - TechDigital Corporation

    TechDigital Corporation
    TechDigital Corporation Myrtle Point, United States

    2 weeks ago

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    Description


    As a member of the Marketing Decision Science team, the Senior Business System Analyst candidate will specialize in improvement to our AI model effectiveness for Marketing.

    In this role the Senior Business Analyst will be working to help deliver solutions for our lead Product Manager focusing on enhancing our AI generated insights.


    Business Systems Analyst will be responsible for generating feature requests, business requirements, test planning and execution based on operations data analysis.

    The candidate must have direct experience in Salesforce CRM, Agile methodologies, and Sales or Marketing processes improvements.

    Role Description

    The Business Analyst collaborates with the Product Owner on requirements, business value scoring and success metrics.

    The BSA drives the requirements gathering process that accurately reflects business needs which includes:
    risk analysis, "as is and "to be process documentation, agnostic of a specific technical solution. The BSA reviews technical solutions for compliance to business process and objectives. The BSA coordinates end to end UAT cycle. The BSA develops organizational change management framework; group/functional success metrics acceptance criteria.


    RESPONSIBILITIES:
    Contributes to system changes with configuration design and updates in pre-production and production environments

    Utilizing various modeling techniques such as process modeling, data modeling, system modeling.

    Facilitation skills for meeting, requirements, planning and management.

    Guide internal customers through the entire project lifecycle

    Negotiate detailed requirement and solution design trade-offs

    Contribute to cross-functional and cross-technical dependency management

    Provide guidance to the portfolio roadmap for other teams/functions

    Anticipate and communicate blockers, conflicts, and obstacles

    Connect-the-dots between business strategies and project deliverables

    Leads the writing of Acceptance Criteria

    Owns business process design & documentation

    Business Requirements Planning as related to the tasks associated with business analysis and software development lifecycle (waterfall, iterative, Agile).

    Demonstrates deep subject matter expertise in the jobs of the business users in scope.

    Coordinates and contributes to UAT, test execution & defect/change tracking

    Contributes to business process design & documentation

    Works with business partners in writing and owning functional requirements

    Functional expert for a business process and use cases

    Takes an active interest in the jobs of the business users to better understand, interpret and document technology requirements. May have previous experience performing the job of the business users.

    Collaboratively plans feature/function testing across modules for a business process


    MINIMUM QUALIFICATIONS
    5+ years experience as a business systems analyst, Bachelor's Degree or equivalent experience

    1+ years experience Salesforce platform

    Subject matter expert (SME) in either Data governance & security or Revenue opportunity optimization

    Participate in feature assessment, requirements gathering & documentation and use case definitions for functional initiatives

    Assist with operational process flows and solution designs

    Contributes to feature/function test objectives and scope

    Assists with user acceptance test planning, execution and management

    Troubleshooting, facilitating issue resolution, and suggesting functional workarounds

    Stakeholder Analysis identifying the stakeholders who will be impacted by the change and understand their influence and authority levels.


    Elicitation such as questioning techniques to gather information at the right level of detail and scope to represent all of the stakeholder's needs, and the ability to ask questions that lead to an understanding of the business need rather than what they want.

    Communicating Requirements including the use of presentation skills and the ability to create a requirements package.

    Organizational Analysis to identify current capabilities and identify opportunities for improvement.

    Utilizing various modeling techniques such as process modeling, data modeling, system modeling.

    Interface analysis, the understanding of technology infrastructure and how it interconnects, including sharing data to achieve a business goal.

    Writing requirements using different approaches such as use cases and activity diagrams

    User experience, knowing how a user interface helps the user to successfully complete a task, also known as usability.

    Strong understanding of Scrum and Agile methodologies


    PREFERRED QUALIFICATIONS
    8+ years experience, Bachelors Degree or equivalent experience

    2+ years experience in Salesforce platform knowledge

    Subject matter expertise in Planning, Commissioning, Renewals, Quota, and Sales Compensation

    Data analysis expertise, ideally with SQL

    Strong understanding of Scrum and Agile methodologies
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