Center Director - Middletown, United States - Sylvan Learning Center, MIddletown DE
Sylvan Learning Center, MIddletown DE
Middletown, United States
Verified Company
2 weeks ago
Description
The Center Director is responsible for managing the overall customer experience, sales, and day-to-day operations to achieve performance goals and grow the Center.
Essential Job Functions
- Ensures timely and highquality personal customer service response to all calls and walkin inquiries; Ensures calls get answered during business hours
- Manages the daytoday operation of the Center
- Meets sales and expense financial targets
- Monitors and tracks Center performance, Profit Skills and Loss controls, revenues, expenses, and fee collection; Recommends and implements interventions to improve performance
- Selects develops, motivates, and monitors Center staff; Conducts regular performance reviews
- Reviews all corporate communication and ensures communications flow to the Center's staff
- Supports the Director of Education by ensuring good instructional management
- Confers with customers at each stage of the customer lifecycle; Directs the sales and service process throughout the customer lifecycle to keep customers enrolled
- Manages marketing and sales activities to drive new enrollments
- Establishes and maintains collaborative relationships with teachers, educational specialists, and other school administrators and parent/teacher organizations
- Conducts school visits to establish and maintain relationships with school personnel for partnership and marketing purposes
- Ensures the professional appearance of the Center according to Sylvan standards
- Ensures adherence to established Sylvan operating standards with particular attention to student safety and wellbeing
Knowledge Required
- Fouryear degree required
- A minimum of three years of customer service experience; Retail sales experience preferred
- Knowledge of general office equipment such as copiers, printers, and office phones
- Experience using social media (Facebook, Twitter, etc.) preferred
- Familiarity with instructional technology and tablet computers preferred
Skills and Abilities Required
- Strong customer service, interpersonal, and communication skills; Outgoing peopleoriented approach preferred
- Proven ability to effectively use customer service and consultative sales skills to establish and build relationships
- Proven sales skills with a strong sense of urgency
- Proven ability to supervise, coach, and develop Center staff
- Strong presentation skills for small group opportunities
- Ability to track and interpret business metrics and financial statements
- Strong analytical and problemsolving skills
- Strong word processing, data entry, and other administrative skills
- Strong organizational skills; Proven ability to manage multiple tasks and be flexible
- Proven ability to communicate effectively in writing; Ability to proofread and edit copy
- Ability to work collaboratively, Strong team player
- Ability to work a flexible schedule, including evenings and weekends
- Ability to occasionally lift and/or move up to ten pounds
Job Type:
Part-time
Pay:
$ $20.00 per hour
Schedule:
- 8 hour shift
Experience:
- Teaching: 1 year (preferred)
License/Certification:
- CPR Certification (preferred)
Work Location:
In person