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Front Desk Supervisor
6 days ago
Schlitterbahn New Braunfels New Braunfels, United States Full timeOverview:Supervises the seasonal staff and assists in representing the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns room ...
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Front Desk Supervisor
1 week ago
Bluegreen Resorts San Antonio, United StatesJob Description · Eilan Hotel & Spa, located in San Antonio, TX near Six Flags Fiesta, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately · Compensation:Starting at $17.00 per hour, dependent upon experience · Schedule: Full-Time, Flexible shifts includ ...
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Front Desk Supervisor
1 week ago
Bluegreen Vacations San Antonio, United StatesFront Desk Supervisor - Eilan Hotel & Spa · in · San Antonio, TX · by · Bluegreen Vacations · Eilan Hotel & Spa, located inSan Antonio, TX near Six Flags Fiesta, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately · Compensation:Starting at $17.00 p ...
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Front Desk Supervisor
2 weeks ago
Bluegreen Vacations San Antonio, United StatesEilan Hotel & Spa, located inSan Antonio, TX near Six Flags Fiesta, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately · Compensation:Starting at $17.00 per hour, dependent upon experience · Schedule: Full-Time, Flexible shifts including weekends. · ...
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Front Desk Supervisor
2 weeks ago
Bluegreen Vacations San Antonio, United StatesEilan Hotel & Spa, located inSan Antonio, TX near Six Flags Fiesta, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately · Compensation:Starting at $17.00 per hour, dependent upon experience · Schedule: Full-Time, · Address: 18603 La Cantera Terrace, S ...
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Front Desk Supervisor
3 weeks ago
Bluegreen Vacations San Antonio, United StatesEilan Hotel & Spa, located inSan Antonio, TX near Six Flags Fiesta, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately · Compensation:Starting at $17.00 per hour, dependent upon experience · Schedule: Full-Time, · Address: 18603 La Cantera Terrace, S ...
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Front Desk Supervisor
3 weeks ago
Bluegreen Resorts San Antonio, United StatesJob Description · Eilan Hotel & Spa, located in San Antonio, TX near Six Flags Fiesta, is seeking an outgoing Front Desk Supervisor. Apply today, hiring immediately · Compensation:Starting at $17.00 per hour, dependent upon experience · Schedule: Full-Time, · Address: 18603 La Ca ...
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Front Desk Supervisor
3 weeks ago
Wyndham Hotels & Resorts San Antonio, United States** Front Desk Supervisor** · Location: San Antonio, TX, US, 78216 · Property Name: La Quinta by Wyndham San Antonio - Airport Req Id: 17348 · La Quinta by Wyndham is now seeking a Front Desk Supervisor to join our team at the La Quinta by Wyndham San Antonio - Airport location ...
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Front Desk Supervisor PM
3 weeks ago
Aimbridge Hospitality San Antonio, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
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Front Desk Supervisor PM
1 hour ago
Aimbridge Hospitality San Antonio, United StatesJob Summary · $16.00/HR · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maxi ...
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Front Desk Supervisor PM
1 week ago
Aimbridge Hospitality San Antonio, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
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Hotel Front Desk Supervisor
1 week ago
Pyramid Global Hospitality San Antonio, United StatesProperty · About Us · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commit ...
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Front Desk Supervisor PM
3 weeks ago
Home2 Suites San Antonio San Antonio, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
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Front Desk Supervisor PM
1 week ago
Aimbridge Hospitality San Antonio, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
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Hotel Front Desk Supervisor
3 weeks ago
Hilton Garden Inn San Antonio Downtown San Antonio, United StatesAbout Us: · At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a P ...
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Front Desk Supervisor PM
1 week ago
Home2 Suites San Antonio San Antonio, United StatesJob Summary · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room r ...
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Front Desk Supervisor PM
22 hours ago
Aimbridge Hospitality San Antonio, United StatesJob Summary · $16.00/HR · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maxi ...
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Front Desk Supervisor PM
1 day ago
Aimbridge Hospitality San Antonio, United StatesJob Summary · $16.00/HR · The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maxi ...
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Home Therapies Registered Nurse
1 week ago
Fresenius Medical Care San Antonio, United States Full timePOSITION FEATURES: · Dialysis Experience Preferred but Not Required · Some Travel may be required across clinic locations · Full-Time (40 hours per week) · Monday-Friday 8am-5pm · Our Home Therapy RNs provide patient education and training in a clinic setting with annual home vis ...
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Home Therapies Registered Nurse- RN
1 week ago
Fresenius Medical Care San Antonio, United States Full timePOSITION FEATURES: · Dialysis Experience Preferred Not Required · Full-Time (40 hours per week) · Monday-Friday 8am-4:30pm · Our Home Therapy RNs provide patient education and training in a clinic setting with annual home visits · Clinic location: 4443 East South Cross San Antoni ...
Service Desk Supervisor - San Antonio, United States - ASM Research, An Accenture Federal Services Company
Description
Responsible for supporting the client/program to ensure services are delivered to meet customer business needs and expectations. Directs and supervises staff which are responsible for first level technical support, documentation, tracking, escalation, and follows up of all client incidents. Ensures staff has required technical and customer service skills and process knowledge. Assists in the development of incident management procedures and policies. Job performed with minimal supervision.
+ Supervise staff responsible for first level technical support, ensuring all incidents are properly documented, tracked and resolution occurs within client Service Level Agreements.
+ Overall responsibility for leading the program, department, or functional area as designated. Oversees, directs, and mentors subordinate staff; communicates job expectations and enforces organizational policies, procedures and core values; responsible for recruiting staff, approving timecards, and conducting performance reviews and disciplinary measures.
+ Assists with taking customer calls as needed.
+ Assists with setting goals and objectives for the Service Desk Operations organization.
+ Facilitates the day to day management of customer problems/requests/issues.
+ Monitors incidents and ensures that Service Level Agreements are met.
+ Identifies and recommends areas which need to be addressed by new or streamlined procedures.
+ Performs follow up on incidents with customers as needed to ensure customer satisfaction.
+ Develops and maintains knowledge of customer and customer specific business environment. Ensures staff acquires customer specific skills and knowledge.
+ Supervises and/or works on project work as appropriate. Provides support for new business transition activities as required.
+ Provides leadership and direction to staff as required. This includes training, evaluations, staffing, time reporting and other HR issues, as appropriate.
+ Maintains an informed status of operations by attending meetings, conferences and focus groups as appropriate.
+ Clearly defines and communicates roles and expectations to supervised personnel.
+ Responsible for monitoring employee performance and behavior, coaching, mentoring and taking corrective action as appropriate.
+ Recognize and value the contribution of supervised staff, recommending promotions, compensation, and termination.
+ Assists in developing and communicating the necessary policies, procedures, standards and processes that promote productivity and effective resource utilization.
**Minimum Qualifications**
+ High School or GED credentials of completion; Bachelors Degree preferred or equivalent relevant experience
+ 5 plus years in the IT Operational areas (Service Desk, Operations, etc)
+ 3 plus years computer operations/helpdesk
+ 3 plus years client service or public relations experience
+ Experience with incident tracking system
+ 0-2 years of management experience or experience as a team lead.
**Other Job Specific Skills**
+ Service Desk background
+ Understanding of Service Desk metrics and how they are applied to Operate / Supervise a service desk.
+ Excellent customer service skills
+ Excellent communication and interpersonal skills
+ Strong Leadership skills
+ Ability to remain calm and courteous in periods of stress
+ Ability to work on several problems simultaneously
+ Ability to work with broad range of experience levels
+ Organized/strong administrative skills
+ Willingness to work overtime and varying hours as required
+ Basic operations and network skills
+ Ability to organize staff and supervise workload for