Senior Manager Guest Experience and Onboard Resolution - Fort Lauderdale
1 month ago

Job summary
The Sr. Manager Guest Experience & Onboard Resolution is responsible for leading the delivery of exemplary service standards provided by their team to guests travel advisors internal team members vendors and frontline through senior management in their efforts to drive onboard resolution to escalated and critical guest issues.++
Responsibilities
+- Partners with the Guest Experience team to establish and maintain seamless Onboard Experience Support team alignment.
- Leverages operational experience along with cutting edge technologies and resolution tools ensuring personalized guest recovery solidifying loyalty building long term brand value.
- Critical special projects are designed moving the team service product forward providing improved guest experiences.
Job description
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