Team Leader Service Operations - Holtville, AL, United States - Terra

Terra

Verified Company

Holtville, AL, United States

2 weeks ago

Posted by:

James Miller

beBee Recruiter

Freelance

Description

About Us
We, IP Dynamics GmbH, are an innovative IT company specializing in contact center and unified communications. Our team of over 100 highly qualified colleagues is spread across seven locations throughout Germany.

Our expertise lies in optimizing and automating business processes through customized IT solutions. Whether it's cloud, VoIP, chatbots, or voice portals - we fulfill our customers' every need. Our services range from planning and implementation to quality assurance and ongoing system maintenance.

But we don't just excel in our field of expertise, we also value a positive and collaborative work environment. We believe in teamwork and giving our employees the responsibility to shape the future of IP Dynamics.

If you're curious and want to join our team, we look forward to receiving your application

Your Responsibilities

As Team Lead Service Operations, you will be responsible for managing a team of Customer Support Engineers and report to the Head of Service Management.
Together with your team, you will handle remote analysis and troubleshooting as part of 2nd and 3rd level support.
You will communicate directly with the IT departments and specialists of our clients on an equal level.
You enjoy working with complex technical applications and environments.
You will work closely with our development and quality assurance teams and coordinate with them.
You will ensure that customer requests are handled and resolved in accordance with SLAs and KPIs.
You will coordinate the availability of resources within your team based on ticket and order volume, and plan on