- Manages and coordinates technical workforce job completion.
- Customer complaint resolution.
- Obtain daily service disruptions in Excel Workbook.
- Oversee improvement in customer satisfaction and dispatch satisfaction.
- Maintain a professional demeanor and appearance.
- Ensure that dispatch personnel are effectively performing linked function between the operators and customers by monitoring the responses to customer service requests and by ensuring appropriate prioritization and dispatch of service requests to Senior Management.
- Provide subordinate coaching and assistance when required.
- Communicate with Management as needed to maximize efficiencies and resolve issues.
- Has the authority to make the recommendation to hire and fire and to implement discipline and direct work of Dispatch employees.
- Interviews applicants; Handles employee grievances and complaints.
- Monitor specific charts and daily graphs to ensure that all service calls are being managed and completed in a timely manner.
- Monitor real time call flow, inbound dispatcher availability, Service Levels and other critical call statistics to ensure calls are answered in a timely manner and abandon calls are minimized.
- Fill in as a Dispatcher when required.
- Recommend promotions.
- Ensure overall compliance with various office policies such as: uniforms, use of electronic devices, phone compliance, meal breaks and attendance.
- College Degree in Business Management or Administration or will have degree within the next six (6) months.
- Ability to manage multiple projects while managing 7 day/week operations.
- At least three (3) to five (5) years successful supervisory experience preferred.
- Ability to effectively lead a diverse group of individuals to successfully achieve the goals of the???Dispatch Department.
- Ability to learn and demonstrate efficiency in the use of Trapeze.
- Strong customer service skills.
- Ability to work independently and follow directions.
- Ability to adapt and remain flexible in a dynamic environment.
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MV Transportation North Las Vegas, United StatesResponsibilities: · MV Transportation is seeking a Dispatcher who works to direct the day-to-day route operations and report to the Dispatch Supervisors. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her ...
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Quest Diagnostics Incorporated Las Vegas, United StatesCategory Per Diem and On Call Location Las Vegas, Nevada Job function Operations Job family Per Diem Examiner · Shift Day Employee type On Call Work mode Remote · Under the direction of the Branch Manager or Field Leader, the Collector's primary responsibility is to provide cover ...
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New Mexico Highlands University Las Vegas, United StatesPosition Dispatcher Full Time/Part Time Full Time Job Type Term Appointment Position Summary · A Dispatcher works under the general supervision of the Campus Police Chief or his designated representative. Dispatchers must be reliable, dependable and trustworthy as much confidenti ...
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GES Corporation Las Vegas, United StatesOverview · GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world - think international medica ...
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Core-Mark Las Vegas, United States**Description** · **We Deliver the Goods:** · + Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more · + Growth opportunities performing essential work to ...
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Terrible Herbst, Inc. Las Vegas, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · ESSENTIAL DUTIES AND RESPONSIBILITIES: In this supervisory role, you will be responsible for overseeing the Slot Service Tech ...
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SunBuggy Las Vegas, United StatesJob Description · Job DescriptionATV TECHNICIAN JOB DESCRIPTIONReports ToThe ATV TECHNICIAN will report to SHOP Manager. · Job OverviewATV TECHNICIAN uses tools to build, repair, & maintain our Fleet of ATVs and UTVs. Perform vehicle inspections and record work results. Responsib ...
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Kings III Las Vegas, United States· Kings III is honored to have been recognized by the Dallas Morning News as a Top 100 Workplace in Dallas and on the national scale for Top Workplaces USA. Results are solely based on survey responses from our team members and we are proud to have ranked in the top 5% for multi ...
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Night Shift Pumping Operations Supervisor
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GPAC Las Vegas, NV, United StatesLocation: Las Vegas, NV · Position Type: Full-Time, Night Shift (Some weekends required) · Overview: We are seeking a dedicated and experienced Route Supervisor to oversee our daily and nightly service delivery, ensuring that all operations are executed safely, on time, and cost ...
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Life Safety Officer
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Caesars Entertainment Corporation Las Vegas, United States Full timeOfficer (Life Safety Officer) · LAS VEGAS LIFE SAFETY OFFICER · JOB SUMMARY · * The Life Safety Officer's (LSO) main function is to provide a friendly and safe environment for our guests and team members while protecting company assets. · * Life Safety Officer's (LSO) will perfor ...
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Life Safety Officer
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Caesars Entertainment Corporation Las Vegas, United States Full timeOfficer (Life Safety Officer) · LAS VEGAS LIFE SAFETY OFFICER · JOB SUMMARY · * The Life Safety Officer's (LSO) main function is to provide a friendly and safe environment for our guests and team members while protecting company assets. · * Life Safety Officer's (LSO) will perfor ...
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Life Safety Officer
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Caesars Entertainment Corporation Las Vegas, United States Full timeJOB SUMMARY · * The Life Safety Officer's (LSO) main function is to provide a friendly and safe environment for our guests and team members while protecting company assets. · * Life Safety Officer's (LSO) will perform all duties in accordance with Caesars Entertainment policies a ...
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NEEDED NOW CDL Drivers Union Benefits
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Purestar Group Las Vegas, NV, United StatesPOSITION SUMMARY: · Responsible for driving to and from designated locations, transporting soiled linen and delivering clean linen products to hotel customers, while verifying loads. · MAJOR JOB RESPONSIBILITIES:Conduct Pre & Post Trip Inspection of truck · Assists dispatchers an ...
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Terrible Herbst, Inc. Las Vegas, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · POSITION OVERVIEW: · A successful Assistant Slot Service Manager will be able to coordinate with management, dispatch, slot s ...
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Transdevna Las Vegas, United StatesWhy Work for Us? · * Pay rate: $60,000 annual salary. · * Great benefits including health, vision, dental insurance, and 401K. · * Life insurance,Disability insurance, andPaid Holidays · * Employee Assistance Program · * Career Advancement Opportunities · View Transdev's Purpose ...
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Bartender Apprentice
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Westgate Resorts Las Vegas, United StatesJob Description · Job DescriptionCompany Description · ABOUT WESTGATE RESORTS · Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desira ...
Dispatch Supervisor - North Las Vegas, United States - MV Transportation
Description
Responsibilities:
MV Transportation is seeking a?Dispatch Supervisor?to supervise a large Dispatch department.? He/she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, including those run by subcontractors; to continually monitor service making proactive adjustments to maximize on time performance and productivity;?demonstrate effective use of scheduling software, two-way radio communication, telephone, and data analysis skills.
Job Responsibilities:
Talent Requirements:
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.? The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.?
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
