Resort Concierge - Williamsburg, United States - Colonial Williamsburg Company
Description
Essential Functions:
- Engage guests prestay and onsite to provide opportunities to drive revenue through suggestive selling and guest service.
- Provides warm, anticipatory service to exceed the needs and expectations of our discerning guests.
- Provide guests with personalized, high touch service for hotel amenities, special requests, travel, ticket and dining reservations.
- Host special guest programing, such as the famed Easter Hunt, Yule Tide Christmas activities, teas, programs during the holidays, etc.
- Provides high quality concierge information to our guests by proactively selling Colonial Williamsburg attractions, restaurants, theatres, special events, tickets, confirmations, and other available services.
- Offer suggestions to guests about dining in Colonial Williamsburg and the area. Interpret airline, train and bus schedules and make such accommodations when necessary.
- Develops and maintains strong guest relationships to ensure loyalty.
- Develops and maintains positive relationships with business partners, concessionaires, local community and counterparts throughout Colonial Williamsburg.
- Performs other duties as assigned.
Required and Preferred Education and Experience:
Required:
Completion of high school/G.E.D. plus - 2 years' experience or college-level training in public relations or related field.
Preferred:
Proven knowledge of Colonial Williamsburg systems (OPERA, Open Table, BOS). In-depth knowledge of Colonial Williamsburg area.
Qualifications:
_(List minimum knowledge, skills, and abilities to perform the job successfully.)_
- Ability to be resourceful in acquiring needed information when not known; answer general questions quickly and accurately.
- Ability to demonstrate a high level of hospitality and courtesy.
- Ability to answer a broad range of general questions about Colonial Williamsburg quickly and accurately.
- Ability to consistently provide an overall exceptional guest experience consistent with Forbes standards of 5star service.
- Ability to demonstrate extreme hospitality and courtesy; handle complaints in a professional and helpful manner.
- Ability to work with the public, employees and coworkers with tact, courtesy, and patience in stressful situations.
- Ability to handle multiple projects
- Ability to solve problems and make educated and sound business decisions.
- Ability to work independently and adapt to changing work priorities.
- Ability to communicate effectively, orally and in writing.
- Ability to perform task with strong accuracy and attention to detail.
- Excellent organizational skills.
- Proficiency in Microsoft Office suite
More jobs from Colonial Williamsburg Company
-
Federal Grant Administrator
Williamsburg, United States - 5 days ago
-
Guest Service Coordinator
Williamsburg, United States - 1 week ago
-
Pastry B
Williamsburg, United States - 3 weeks ago
-
Table Service Assistant
Williamsburg, United States - 3 weeks ago
-
public space attendant
Williamsburg, United States - 1 week ago
-
housekeeping attendant
Williamsburg, United States - 2 weeks ago